Job Description

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position supervises the processing of documents in compliance with Customs and other government regulatory agency requirements. He/She manages the workload of hourly staff, developing team goals, implementing and enforcing policies and procedures, and training hourly employees on compliance with regulations and requirements. This position maintains productivity and is well versed on international commerce and transportation industry changes. He/She manages customer relationships for assigned clients and oversees services provided to the clients. This position manages and distributes team’s workload, tracks and reports statistics, resolves customer service issues, and oversees all aspects of the account.

Responsibilities:

• Supervises account management process.

• Conducts exception reviews.

• Supervises the brokerage financial management process.

• Helps prepare and distribute internal audit reports to inform Trade Management Services management.

• Conducts and provides guidance for root cause analyses to develop corrective action plans.

Qualifications:

• Bachelor's Degree or International equivalent - Preferred

• Brokerage experience for at least 5 years - Required

• Proven analytical, verbal/written communication, customer service, and time management skills

• Knowledge and use of Microsoft Office Suite (Word, PowerPoint, Excel, and Access, if necessary)

• Strong knowledge of Customs and Border Protection Regulations

• Willing to travel

• Customs Brokers License - Preferred

• International Trade, Logistics or Freight Forwarding experience - Preferred

Other Criteria:

Job Grade: 20C

Shift: Monday - Friday 9AM - 6PM

Last day to apply is May/25/2026 End of day

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Employer will sponsor visas for specific positions. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.