Job Description

The Business Operations Coordinator plays a critical role in supporting brokerage leadership and supporting effective execution of strategic initiatives, operational processes, and day-to-day business needs.
This role operates as a central point of coordination across local offices, regional leadership teams and sales enablement balancing hands-on operational support with project execution and change management.
The position requires strong business acumen, attention to detail, and the ability to manage high-touch, in-market activities supporting brokerage operations.

Candidates must be based in (or willing to work from) one of the following markets with regular in-office presence: Cincinnati, OH; Columbus, OH; Pittsburgh, PA; Minneapolis, MN; St. Louis, MO; Denver, CO; Salt Lake City, UT; or Phoenix or Tucson, AZ

Our process includes a HireVue assessment for all applicants for this requisition. Our recruiting team reviews each submission, and selected candidates will have the chance to meet with a member of the team.

Business Operations & Execution Support

• Support office transitions (e.g., main office to satellite model), including:

  • Transferring active transactions across offices and systems

  • Reassigning agent affiliations and updating brokerage records

  • Auditing and updating systems, and marketing profiles tied to office changes

• Coordinate end-to-end logistics for office relocations, closures, and updates, including managing timelines, coordinating with facilities and vendors, overseeing equipment and signage changes, supporting agent and staff workspace transitions, and resolving day-of issues to ensure minimal business disruption

• Serve as a subject matter expert (SME) and provide hands-on, in-market support for brokerage platform and tools, including:

  • Testing workflows during system rollouts

  • Troubleshooting day-to-day issues for agents and managers (e.g., missing transactions, system errors)

  • Providing retraining and support to drive adoption

• Manage data and form transitions, ensuring accuracy of system inputs, templates, and reporting outputs

• Build and maintain project trackers to support initiative execution (agent moves, recruiting efforts, office changes)

Communications & Change Management Support

• Coordinate with cross functional teams including Marketing, Finance, HR, Tech, and Facilities to align timing, messaging, and dependencies related to multi-step changes occurring in the region (i.e. office/talent movement, initiative rollouts, etc.)

• Assist in sequencing communications so the field receives one consistent, logical story

Leadership Support, Events & Programs

• Coordinate and execute local events, meetings, and leadership sessions, including:

  • Managing invitations, attendance tracking, and logistics

  • Acting as point person for day-of event coordination and issue resolution

• Support leadership development and agent engagement programs by:

  • Scheduling sessions and coordinating participants

  • Preparing materials and packaging training resources

• Support top agent coaching programs through scheduling and reporting, including:

  • Tracking participation and attendance

  • Preparing performance metrics and summaries

Operational Administration & Compliance

• Manage E&O process specific to Denver market, including:

  • Verifying agent compliance and payment status

  • Coordinating vendor payments where applicable

  • Maintaining and distributing Certificates of Insurance (COIs)

• Support local and regional programs, including:

  • Managing scholarship programs (application tracking, committee coordination, award processing)

  • Administering agent recognition programs (monthly award calculations, ordering and distribution of awards)

• Manage TARP contracts and payments including tracking approvals and payment timelines (opportunity to move to VA over time)

• Support local administration of office systems and third-party vendors (e.g., Brivo, Konica) across metros

Leadership Onboarding & Development Support

• Coordinate onboarding for new branch managers, sales managers, and regional leaders, including:

  • Provisioning system access

  • Submitting and tracking IT requests and resolving access issues

  • Ensuring leaders are integrated into key meetings and communications

• Facilitate onboarding sessions and provide ongoing support to new leaders and internal transfers

• Track onboarding effectiveness, identify gaps, and recommend process improvements

• Review and audit Branch Manager expense submissions (T&E) to ensure policy compliance and accurate reporting

Charitable Foundation & Community Engagement

• Lead coordination of local philanthropy and foundation initiatives, including fundraising events and community programs

• Manage event logistics including participation tracking, fundraising coordination, addressing “day of” needs

• Track and report on engagement metrics and community impact

Skills & Experience

• 3+ years of administrative, operations, or business support experience in a multi-stakeholder environment, including project coordination and cross-functional collaboration.
• Experience in real estate, brokerage operations, or a similar field environment preferred

• Strong organization and project management skills with the ability to manage multiple priorities simultaneously

• Demonstrated ability to work cross-functionally and coordinate across diverse stakeholder groups

• High attention to detail with a focus on accuracy and execution

• Strong communication skills, including the ability to interact with leadership and field teams

• Proficiency with Microsoft Office and business systems (CRM, reporting, workflow tools)

• Travel may be required dependent on business need.

Coldwell Banker® is one of the world’s leading brands for the sale of million-dollar-plus homes and one of the largest residential real estate brokerage franchisors, with approximately 2,800 franchise and company owned offices and over 99,000 independent sales associates in the United States, Canada and 40 other countries. Coldwell Banker is a subsidiary of Anywhere Real Estate Inc.