Req ID: 5956
Directorate: Adults and Public Health
Categories: Strategic Commissioning
Locations: Harrow, United Kingdom
Position Type: ['Permanent']
Full/Part-time: Full Time
Hours per week: ['36']
Closing Date: 07/10/2026
The London Borough of Harrow is seeking a proactive Brokerage Officer to join its Adult Social Care team. This essential role focuses on sourcing and securing high-quality placements for vulnerable adults and children, ensuring every service aligns with the specific outcomes identified in individual support plans.
The successful candidate will work closely with Care Managers, service users, and families to negotiate and procure a wide range of services, including residential and nursing care, supported living, domiciliary care, and reablement. A significant part of the position involves building robust relationships with providers to understand their specialisms and ensure an ideal match for residents. Additionally, the postholder will manage price negotiations, monitor service quality, and resolve any complaints or service failures.
To excel in this role, you should possess a strong understanding of Adult Social Care, excellent communication skills, and the ability to perform under pressure. Proficiency with the Mosaic system and knowledge of contractual frameworks are highly desirable. This is a fast-paced and rewarding opportunity for a collaborative professional committed to a "residents first" approach and continuous service improvement. The role may require occasional travel and flexible working hours to meet the needs of the community.
The successful candidate will have:
This post will require a satisfactory enhanced DBS.
For more information, please refer to the Role Profile/Selection Criteria
We are the London Borough of Harrow.
Rich in culture, heritage and an entrepreneurial hotspot, we pride ourselves as one of London’s most diverse boroughs.
We want Harrow to be a great place to live, work and visit, a place where people are proud to call home, feel safe and supported and where communities flourish.
Putting residents first is at the heart of everything we do. Within this lies a commitment to deliver services and experiences where the wellbeing and needs of our residents are met and are of a high standard.
With a workforce of more than 3000 employees, we want to be a council that staff are proud to work for, where everyone feels empowered to excel and is given the opportunity to thrive – all while serving our 250,000+ residents.
We want our staff to share the same level of ambition and drive to delivering our plans within the business and wider community. These are centred around three core priorities:
- A council that puts residents first
- A borough that is clean and safe
- A place where those in need are supported
We deliver our services and achieve our goals through our core values: to Be Courageous, to Do It Together and to Make It Happen. These are the main drivers to delivering our priorities and achieving our goals.
Our vision is to work together to continue to make a difference for Harrow, where people choose to do business, to live, work and visit.
