Job Description

Our client is a leader in the rapidly expanding field of online currency trading services for retail and institutional traders.

Description

Broker Services Representative is a front-end, 24/5 client servicing position responsible for the maintenance and servicing of Institutional and VIP clients. The group directly supports the Institutional Sales Team and liaise between all departments and business functions to expedite client inquiries and requests.

What will you be doing?

Provide clients with best-in-class, white-glove service on phone and email

Obtain in-depth knowledge of the company's products and services to intelligently and efficiently address client inquiries

Assist in gathering the necessary documentation required for any regulatory/compliance needs and due diligence procedures

Manage a variety of cases such as trade/pricing issues, bridge integrations, FIX API connection issues with the utmost professionalism

Monitor and create various datasheets for informational and record-keeping purposes and present to key stakeholders

Participate in a variety of Marketing, Compliance, and/or Informational outreach campaigns through phone or emails

What you need to possess:

Мust have strong verbal and written communication skills in English

Able to cover 3 different shifts - 9am-6pm, 4pm-12am and 12am-8am. And also willing to be flexible to meet market-related coverage

Strong motivation to succeed and contribute and be a real team player

Able to think quickly and problem-solve in real-time

Understanding and translating complex cases into a simple language to the end party to avoid any misunderstanding

What is good to possess:

Basic understanding of the financial markets and being good with numbers

Sales or Customer Service experience

Excel knowledge on an intermediate level

Hours: 40 hours/week - Monday to Friday. Shifts based on weekly rotation – 9am-6pm, 4pm-12am and 12am-8am.

What we offer:

Dynamic and friendly work environment

Open and transparent communication

Opportunity to join a great team

Social Incentives Package

Team outings and corporate events

If you are interested, please send your CV in English.

All applications will be treated with strict confidentiality. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016.