Working hours: This role is available on a part-time, job-share or full-time basis
Location: Regular travel expected to visit your broker panel locations which covers the North East Region (Newcastle Upon Tyne, Durham, Middlesbrough, Bradford,York, Hull, Doncaster)
Salary: Competitive salary and benefits package, including company car and career opportunities
Closing date for applications: 24th June 2026
#LI-Hybrid
The opportunity:
Are you looking for an exciting new opportunity where you’ll get to develop and grow relationships with brokers? Our Broker Relationship Manager role could be just the one for you!
At Zurich, we put our customer and broker panel needs at the heart of everything we do through our range of products and services. We are committed to helping you grow for the future, building on your existing sales, product, and market knowledge.
We are seeking a highly motivated and experienced Broker Relationship Manager to join our team. The successful candidate will be responsible for managing and developing new and growing broker relationships. This role requires a strategic thinker with exceptional interpersonal skills and a deep understanding of the insurance industry.
Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element of working from home or compressed hours. This is because we want the best people for our roles, and we recognise that sometimes those people aren’t available full-time. Please talk to us at interview about the flexibility you may need.
Key responsibilities
Management and development of new and growing broker relationships.
Development responsibility for broker panel. These accounts will vary in size, complexity or how technical they are in nature.
With support from the outset if required, working with minimal supervision you will be responsible for delivery of own sales and business performance targets.
Work with all brokers on panel to educate and implement new initiatives and drive pipeline, as well as other sales campaigns and appropriate marketing.
Identifying actual and potential customers or intermediary needs and meet those from the various products and propositions that exist within the business.
Complete a granular evaluation of your broker panel to drive maximum share of wallet.
Always represent Zurich in a professional manner.
Achieve minimum required standard for completion of all essential business tools.
Implement the Zurich distribution strategy and objectives through all allocated brokers.
Gaining and feeding back market intelligence/activity.
Carry out presentations and sales training for new product launches.
Working alongside Underwriters and the wider business to provide brokers with a market leading service proposition.
Your skills and experience:
DIP CII qualification or working towards it (preferred).
In-depth knowledge of market dynamics, product details, and technical aspects, with a strong drive to continuously improve.
Adherence to industry standards and best practices.
Well-versed in the unique characteristics and trends of the UK General Insurance market.
Proven ability to forge strong connections with brokers.
Effective collaborator with a strong ability to work within a team environment.
Excellent verbal and written communication abilities to articulate ideas clearly and confidently.
Skilled in managing your schedule and prioritising tasks based on urgency and business needs.
Ability to oversee and drive successful outcomes in these areas.
Exceptional planning skills to manage your diary effectively and prioritise tasks critical to business success.
What will you get in return?
Everyone’s different. That’s why at Zurich, we offer a wide range of employee benefits so our people can choose what fits them and their life. Our benefits provide real flexibility so our people can make considered choices and tailor their benefits throughout the year. Our benefits include 12% defined non-contributory pension scheme, annual company bonus, private medical insurance and the option to buy up to an additional 20 days or sell some of your holiday, alongside a range of other flexible benefits
You can find out more about our wide range of employee benefits on our website
Who we are:
At Zurich we aspire to be one of the most responsible and impactful businesses in the world. Together, we’re creating a brighter future for our customers, our people and our planet.
With over 65,000 employees, you’ll feel the support of being part of a strong and stable company that is a long-standing player in the insurance industry.
We’ve made a promise to each other and every employee: to focus on sustainable impact, to care about each other’s wellbeing, to use our diverse expertise to be curious and optimistic and to develop the skills needed for our future.
If you’re interested in working in a dynamic and challenging environment where your creativity, ideas and contributions are recognised and rewarded, Zurich could be just the place for you. Be part of something great.
Our culture:
At Zurich, our strength comes from the diverse experiences, perspectives and talents of our people. Our goal is to create a workplace where every employee can flourish and where everyone feels valued, heard and respected.
Over a quarter of our employees are members of at least one of our inclusion communities (Employee Resource Groups), with groups focused on areas such as social mobility and cultural awareness. We’re proud to have received numerous industry awards recognising our diversity and inclusion policies and initiatives.
We’ve created an environment that places real importance on our people’s wellbeing from a physical, mental, social and financial perspective. We work with our wellbeing partners and industry experts to provide practical advice and access to a wide range of lifestyle support, alongside opportunities to learn, grow and develop the skills needed for the future.
We actively support our employees to give back to their communities through volunteering and charitable activity. Our charitable arm, Zurich Community Trust, is one of the longest‑established corporate trusts in the UK. Together, we’ve supported causes across the UK through grants and volunteering, contributing over £100 million in funding and volunteered time.
Your application:
We’re committed to treating all applicants fairly and with respect, irrespective of their actual or assumed background, sexual orientation, disability or any other protected characteristic.
As an inclusive employer we also want to ensure that all candidates feel comfortable and are able to perform at their best during the interview. You’ll have the opportunity to let us know of any reasonable adjustment or practical support needed when you apply.
We’d love it if you could submit your application online. If you require an alternative method of applying, please send an email to recruitment@uk.zurich.com
So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.
Zurich Insurance Group (Zurich) is a leading global multi-line insurer founded more than 150 years ago, which has grown into a business serving more than 75 million customers in more than 200 countries and territories, while delivering industry-leading total shareholder returns. Our customers include individuals, small businesses, and mid-sized and large companies, as well as multinational corporations. The Group is headquartered in Zurich, Switzerland, where it was founded in 1872.
ONE TEAM, ONE PURPOSE
We are Zurich, one global company, with one mission, one ambition, one set of shared values and a clear commitment to our stakeholders: our customers, our people, our shareholders, and the communities in which we live and work.
You can find our community guidelines on: https://www.zurich.com/services/social-media
