The Broker liaison team support the bank by taking inbound mortgage calls from mortgage intermediaries who require information with regards to new or current lending, broker portal navigation and registration assistance.
answering new business enquiries, resolving any queries they may have, and escalating complaints where required whilst always delivering excellent customer service.
Working within a positive and supportive team, you will gain valuable industry knowledge, practical skills, and professional development opportunities that will help launch your career in financial services.
Your responsibilities will include:
We offer a base salary dependent of experience and location between £25,000- £26,000 and a competitive benefits package:
Please use this link to see the fantastic benefits available at OSB: OSB Careers
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
We are looking for talented individuals who have the experience and knowledge set out below:
If this sounds like you, please apply now! For internal applications please visit the internal careers page to apply.
Still on the fence? Hear from our team or explore our process: OSB Careers
Shortlisted candidates will go through a personalised recruitment process, that is relevant and conversational. If you need any adjustments or support, we’re here to make sure you can show your best self.
We are proud to be a Disability Confident employer and are committed to creating an inclusive and accessible workplace where everyone can thrive.
We welcome applications from people of all backgrounds and encourage candidates with disabilities and long-term health conditions to apply.
If you meet the minimum criteria for the role and would like to be considered under our Disability Confident Scheme, please indicate this on your application.
Diversity, Equity & Inclusion
Our team value spending time together in the office, typically 3 days a week to support collaboration and connection with colleagues, but we’re happy to have a conversation about what flexibility might look like for you.
Not sure if you meet the spec? Let us decide. Research tells us that those from marginalised groups feel like they need to meet 100% of the criteria to apply. Here at OSB, we are committed to inclusivity and understand the value different experiences and perspectives can bring, so please don’t feel like you need to check every box to apply for a role internally.
We champion diversity at all levels, with Board-level Diversity Champions tracking our progress. We are proud to be signed up to the Women in Finance Charter to actively support the growth and development of senior women in our sector and are dedicated to treating all our employees and job applicants equally, opposed to discrimination on any grounds.
With a central mission to provide fair financial solutions to all, OSB Group is a specialist lending and retail savings group serving the UK, Jersey and Guernsey, and is authorised by the PRA, part of the Bank of England, and regulated by the FCA.
With a heritage dating back over 150 years, OSB floated on the London Stock Exchange in June 2014 and joined the FTSE 250 one year later.
2019 marked an exciting period of growth with the combination of OSB and Charter Court Financial Services, taking The Groups individual brands to 13, including Kent Reliance, Precise, InterBay, Heritable Development Finance, and Charter Savings Bank.
OSB Group focuses its specialist lending activities on selected sub-sectors of the lending market in which it has an established presence and expertise. These include private rented sector buy to let, commercial and semi-commercial mortgages, residential development finance, bespoke and specialist residential lending, secured funding lines and asset finance.
Predominantly funded by retail savings originated through online and direct channels, The Group originates almost all of its organic lending through specialist intermediaries. It’s differentiated through its use of highly skilled, bespoke underwriting and efficient operating model.
The majority of the Group’s administrative support functions are performed by its wholly owned operations in Bangalore, India.
