Job Description

Job Family Group Description - Sales / Omni-Channel:
Combines all positions within the different sales channels: retail, wholesale and e-commerce. Also includes all activities to support store management.

Job Family Description -Store Management:
Oversees and guides the stores to ensure a unique customer experience. Manages the relationship between clients and sales team. For the customer, this is the visible face of the brand.

Sub-Job Family Description - Store Manager:
Oversees the business at 360 degrees. Ensures a unique customer experience and that business goals are achieved by effective sales strategies and CRM activities. Promotes staff engagement, motivation and development. Follows visual guidelines to ensure immaculate product display and store image. Ensures store operational procedures run smoothly and efficiently. Represents the brand and our company values at all times.

销售目标及指标
目标是超额达成公司所设定的销售目标，并通过不断建立和维护强大的客户基础，至少确保所有目标的实现。
通过分析销售数据和管理客户关系来制定近期和长期的目标计划。同时协助销售和激励团队。
监督店内促销展示和客户活动
持续了解当地和奢侈品市场趋势，了解竞品及其品牌活动。
与本地和VIP客户建立关系。
店铺准则和顾客关怀
与你的团队，其他相关同事和客户保持紧密关系，以及时处理和解决紧急问题
在遵守公司所有政策的前提下，展示标准的客户服务，巧妙地解决客户需求
遵守并加强品牌的视觉营销指引
确保对店铺的维护和保养进行最佳管理，调查并强调任何必要的店铺工程、清洁和其他行动。
管理门店运营预算
以最有效的方式协助管理商店的运营，同时通过人员和运营成本，包括快递/邮费/改建和任何其他外包工作，最大限度地降低成本。
人事管理
作为管理团队的关键成员，你必须以身作则，为所有员工树立一个卓越的榜样，从而领导和激励员工。
掌握招聘流程，主导店铺招聘，寻找候选人，必要时进行面试。
协助开展店内培训，包括：协调新员工的入职培训，产品知识培训；分享从新品系列讲解中获得的信息，并进一步关注员工，以确保他们的知识达到我们要求的高标准。
对所有员工进行年度评估，遵循公司的程序，提供建设性的和全面的反馈，并制定个人发展目标。
对员工的培训需求有所了解，并与人力资源部门联系，制定并实施培训以满足业务需求。
定期向员工更新所属店铺业务表现，以及店铺规划。
发展与技术、工艺、法律、程序、政策、设备和产品有关的知识和技能，并将其转化为实际应用，以有效和高效地完成工作。
协助安排店铺轮班和加班
记录店铺出勤缺勤情况，如假期和产假，确保店铺人手充足，减少冗余兼职人员。
Your Responsibilities
Sales Objectives & Targets
Aim to exceed all sales targets set by the Company and at the very minimum ensure that all targets are met by constantly building and maintaining a strong client base.
Analyse sales figures and CRM activity to develop immediate & long range goal plans. You are also expected to sales associates & team incentives.
Oversee in-store promotional displays and customer events
Maintaining awareness of local & luxury market trends and monitoring local competition activity.
Building relationships with local and VIP clients.
Store Standards and Customer Care
Liaising with your team, other relevant colleagues and customers in order to identifying and resolving urgent issues
Showcase exemplary customer service and resolve customer situations diplomatically, whilst abiding to all Company policies
Adhering and reinforcing the brand’s visual merchandising guidelines
Ensure best possible management of stores upkeep and maintenance, surveying and highlighting any necessary building work, cleaning & other action is undertaken
Manage Store Operating budgets
Assist managing store operations in the most effective way whilst minimizing costs through; headcount and operating costs including; couriers/postage/ alterations & any other outsourced work
Personnel Management
As the key member of the management team you must lead and motivate staff by being a role model and setting an exceptional example to all staff.
Taking ownership of the recruitment process, seeking authorization to recruit, sourcing candidates and conducting interviews if necessary.
To assist conducting in-store training including: coordinating the induction of new staff into the store, product knowledge; sharing information gained from the collection presentations and identifying members of staff who require further attention to ensure that their knowledge is to the high standard we require.
To carry out yearly appraisals for all staff, following the Company’s procedure and providing constructive and comprehensive feedback, as well as setting individual objectives for development.
To have an understanding of your staff’s training needs and to liaise with the HR Department to develop ways to implement your training needs.
Regularly updates staff on business performance, and new initiatives.
Develop and convert into practical application, the knowledge and skills related to techniques, processes, laws, procedures, policies, equipment and products necessary to do the job effectively and efficiently.
Assist co-ordinating rotas and overtime
Monitoring sickness and other absences such as holiday and maternity leave, ensuring appropriate cover is provided, limiting the use of agency staff.
岗位需求
强大的销售推动能力
良好的团队管理能力
良好的英语听说读写能力
开朗，热情，良好的沟通能力
能够在压力下完成工作
Requirements
Strong sales driving skill
Good team management skill
Good English in both spoken and written
Open, passionate, with good communication skill
Able to work under pressure

Job Type

Fixed Term （固定期限）

Start Date

2026-03-31

Schedule

Full time

Organization

BRIONI (SHANGHAI) TRADING LTD