Posting number: 5901-26-IBA-5-BSR-PI-JH
Department: Transportation
Job classification: Bridge Services Representative 6-E7
Posting type: Open
Categories: Transportation
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This position is permanent intermittent with varying hours each pay period based on workload.
Must be able to satisfy all border crossing requirements for both U.S. Customs and Canada Border Services Agency.
This position requires accurate classification of passenger and commercial vehicles, utilization of a point-of-sale terminal, collection of United States and Canadian currency, ability to make proper change and perform simple math calculations, and the balancing of collected revenue. This position must provide exceptional customer service, perform duties in an efficient and accurate capacity and requires the ability to problem solve and assist in the resolution of commuter concerns. Additionally, the position will need to be able to perform simple auditing functions of revenue collected by automated processes, assist with the issuance of toll fare media, and respond to customer service inquiries via in-person, phone, and email communications. Other duties include routine maintenance, technology maintenance, and providing toll operations assistance to maintenance, emergency and/or law enforcement personnel, as well as other duties as assigned. Acts as secondary operator of the Security Operations Center as deemed necessary by supervision depending upon current security level.
As a 24/7 operation, the position requires working various schedules which can include weekends and holidays as needed.
The "Salary" listed above is a range that reflects the minimum rate at the entry (6) level through the maximum rate at the experienced (E7) level. Based on education and experience, candidates will be reviewed to determine what level they are qualified for.
For additional information, please see the links below:
For information on benefits, visit www.mi.gov/employeebenefits or www.mi.gov/orsstatedc.
The State of Michigan has been recognized as a leading U.S. employer by new graduates from 2021-2023 and a best large U.S. and state employer. Recognized on the international stage for fostering positive employee engagement, the State of Michigan is a past recipient of a North America Government Agency Employees Engagement Award.
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Educational level typically acquired through completion of high school.
No specific type or amount is required.
One year of experience equivalent to a Bridge Services Representative 6.
Completion of at least 8 semester hours (12 term) college credits in accounting, business, finance, mathematics, public administration, or statistics may be substituted for one year of experience as a Bridge Services Representative.
OR
Two years of experience in a customer service position with primary focus on processing financial transactions
To be considered for this position you must:
View the classification specification at: https://www.michigan.gov/-/media/Project/Websites/mdcs/JOBSPECS/B/bridgeservicesrepresentative.pdf
MDOT does not participate in E-Verify and does not sponsor visa applications.
This position is a Test-Designated Position. The selected candidate may be required to submit to and pass a pre-employment/pre-appointment drug test and physical (if applicable) and will be subject to random drug and alcohol testing while employed in this position. Criminal and driving records will also be checked if applicable. Any position offer will be conditional until results of the drug test, physical, criminal background, and driving records indicate eligibility for employment.
The department reserves the right to close this posting prior to its original end date once a sufficient number of applications have been received.
Your application for any position does not guarantee that you will be contacted by the Department for further consideration. Only those applicants interviewed will be notified of the results.
The use of artificial intelligence (AI) software of any kind is prohibited in all areas of the selection process including, but not limited to, responses to application questions and responses to interview questions or exercises.
If you have questions related to this posting, please contact MDOT-OHR@michigan.gov.
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