Job Description

Department Radiology

Location Eddy Street Campus – 211 N. Eddy Street, South Bend, IN 46617 Hours Full-time, Monday–Friday; 7:30 AM–4:00 PM or 10:00 AM–6:00 PM. Option for four 10-hour shifts available.

Join Our Team at The South Bend Clinic!

At The South Bend Clinic, we strive for excellence—not just good enough. Every day, our dedicated team shows up inspired to exceed expectations, recognizing and celebrating the remarkable in everyone we encounter—inside and outside our workplace.

We’re more than a healthcare provider; we’re a partner in helping people live happier, healthier lives. We seek team members who share our relentless passion and pride for making a meaningful impact. We invest in your personal and professional growth, empowering you to fulfill your purpose and leave your mark.

Why Choose The South Bend Clinic?

We’re committed to supporting our team members in every aspect of their lives with holistic benefits designed to help you thrive:

• Financial Wellness

  • Daily Pay Access your earned wages when you need them.
  • Tuition Reimbursement Up to $5,250 per year to support your education.
  • 401(k) Match Plan for your future with our competitive matching program.
  • 3-Year Vesting Achieve full ownership of your retirement contributions in just three years.

• Health & Well-Being

  • Comprehensive medical and prescription coverage, including 100% coverage (after deductible) when using a Duly provider.
  • Pet Health Coverage Because your furry friends matter too.

• Work-Life Balance

  • Paid Volunteer Time 40 hours of paid time off annually to give back to your community.
  • Parental Leave 12 weeks of 100% paid parental leave, plus adoption and surrogacy financial benefits for non-physician team members.

• Inclusive Culture

  • A workplace that prioritizes Diversity, Equity, and Inclusion (DEI) and is dedicated to making a positive social impact.

Responsibilities

Provides non-clinical operational support for the mammography and breast imaging program. Coordinates patient follow-up, supplemental breast imaging, and dense or high-risk breast tracking while supporting compliance with MQSA (FDA) and ACR guidelines. This role requires strong organizational skills, attention to detail, and frequent communication with patients and providers.

Scope & Impact

· Supports a highly regulated diagnostic imaging service line with federal and accreditation requirements

· Direct impact on patient safety, timely diagnosis, compliance metrics, and audit readiness

· Coordinates care among patients, radiologists, technologists, navigators, and support staff

· Does not perform clinical interpretation, diagnosis, or treatment decisions

Essential Functions

· Track dense breast, high-risk, recall, and biopsy patients using Epic mammography tracking tools

· Schedule additional mammography views, breast ultrasound, MRI, biopsies, and follow-up imaging according to protocols

· Ensure timely patient follow-up and escalate delayed or missed appointments

· Support compliance with MQSA (FDA), ACR, and dense breast notification requirements

· Enter and maintain accurate documentation in the electronic medical record

· Generate and track patient result letters and biopsy outcomes

· Answer patient calls and voicemails and provide professional, empathetic customer service

· Maintain strict patient confidentiality in accordance with HIPAA

Decision-Making Level

Makes independent scheduling and prioritization decisions within established department protocols. Escalates complex clinical or operational concerns to the Mammography Manager or radiologist. This position does not have supervisory or budgetary authority.

Qualifications

Education:

• High school diploma or GED required

Experience:

• Customer service, telephone, or administrative experience required; medical, radiology, mammography, or women’s health experience preferred

Knowledge, Skills & Abilities

• Strong attention to detail and data accuracy
• Ability to multitask and manage competing priorities
• Professional written and verbal communication skills
• Ability to learn and use specialized EMR and tracking systems
• Ability to work calmly and effectively in a fast-paced clinical environment