Job Description

Your day-to-day

• Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
• Clear tables and prepare for service for the next guests
• Refresh Food and Beverage in The Great Room
• Complete closing duties, including storing all resuable foods, breaking down goods, cleaning all equipment and areas
• Always take responsibility for ensuring a positive guest experience
• Perform any other assigned reasonable duties and responsibilities as requested
• Answer any guests’ enquiries practically and simply in adherence to brand standards
• Handle guests’ complaints appropriately adhering to brand standards or direct them to Duty Managers
• Reliably handle all special needs and requests of guests
• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.
• Responsible for IHG Rewards Club Member Recognition
• Refresh Food and Beverage in The Great Room
• Clean and Organize Guest Areas and Pick up debris throughout Public Areas
• Updating constantly on local knowledge to improve the guest experience.
• Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.

What we need from you

• Minimum high school/ secondary education
• Great communication skills and basic computer literacy
• A positive and keen to learn attitude.
• Must be proficient in written and spoken English and with good communication skills

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room?They’re all included with a great night’s sleep.