Job Description

Breakfast Room Service - Marriott Fallsview Hotel & Spa

The Canadian Niagara Hotels Group of Companies is one of Canada’s largest, most successful, and diversified entertainment and hospitality organizations. With over 3,500 talented professionals across our business units, we offer a distinctive collection of world-renowned hotels, restaurant brands, cafes and retail, situated just steps from the iconic Niagara Falls.
Our portfolio includes internationally recognized hotel brands such as Marriott, Sheraton, and The Brock – Tapestry by Hilton, along with premier dining destinations including Massimo’s Italian, Fallsview Restaurant, Prime Steakhouse, Morton’s Grille, Milestones Grill + Bar, Hard Rock Café, Rainforest Café, as well as popular retail and café experiences including Starbucksand Hershey– to name a few. Paired with a wide selection of modern amenities that include: a large selection of unique event and meeting spaces, full service spas, fitness centres, rooftop pool/indoor pools, Fallsview Indoor waterpark, and a super entertaining arcade makes our property locations unparalleled.
Location: Marriott Fallsview Hotel & Spa

At Marriott on the Falls, our operations thrive with the commitment of Associates who support and demonstrate the Marriott core values and culture of putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence. The Breakfast Room Service Associate will approach our guests in an attentive, friendly and service-oriented manner and provide each guest with a dining experience that will be remembered long after their stay.
What you’ll be doing:
• Take guests food and beverage orders, making recommendations, advising of menu options and assist with special requests according to Marriott service standards.
• Placing orders with the culinary department and communicating any special requests.
• Communicate with the kitchen regarding menu questions, dietary requirements and special requests.
• Arranges orders on service trays, ensuring flair, sanitation, and timeliness of delivery.
• Provide prompt, friendly, and efficient service when delivering food and beverage items to guest rooms.
• Record transactions in the MICROS system correctly and timely
• Check-in with guests from time to time to assure satisfaction with each course and beverage.
• Replenishes supplies of clean linens, silverware, glassware, and dishes at the room service station.
• Collects trays delivered to keep hallways clear and assist the guest through the removal of food.
• Attend daily stand-up meetings at start of shift.
• Work safely and in compliance with all health, safety, and sanitation standards.
• Perform any and all other tasks, which are assigned by management.
What we’re looking for:
• Great conversational skills and teamwork-oriented individual.
• Positive and outgoing personality.
• Demonstrated ability to maintain professional composure at all times, regardless of issue, while performing multiple tasks with multiple guests/ items/products.
• Previous equivalent server experience in a dining room environment.
• Outstanding attention to detail – both personal grooming/appearance and in properly identifying guest’s needs, demeanor, and level of required service attention.
• Ability to quickly respond to changing work volume; high-energy level/speed.
• Ability to work independently with minimal supervision.
• Must be available holidays and weekends.
• Smart Serve Certification is required.
Some Benefits Marriott on the Falls Employees Enjoy:
• Growth and development opportunities within the Hotel.
• Working with professional and great team members under Milestones Grill + Marriott Standards
• Immediate access to the Friends and Family hotel discounts at any participating Marriott brands hotels worldwide.
• Complimentary Staff meals.
• Complimentary Staff parking; complimentary bike storage facilities.
• Shower and locker facilities.
• Complimentary Company sponsored events.
Why Work For Canadian Niagara Hotels Group?
No matter which business unit you join or where you begin your career, Canadian Niagara Hotels Group of Companies offers rewarding opportunities for growth. Offering more than 200 different career choices, we provide career training programs and opportunities developed by some of the world’s most valued brands among our 4 business segments – hotels, restaurants, specialty retail and entertainment/attractions. Our team members are empowered to deliver exceptional guest experiences while contributing to the continued success of our organization.
This is “Where Great Careers Happen” – Join a Team That Empowers You To Make A Difference, Deliver Results, And Grow Your Career. Take the Next Step In Building Your Career With Us!
https://canadianniagarahotelscareers.ca/
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We confirm that we do not use AI in screening of applicants, and this position is an existing vacancy
We thank all applicants for their interest, however, only those selected for an interview will be contacted
We are committed to creating an accessible and inclusive environment by providing equal opportunity to candidates of all abilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

To learn more about Canadian Niagara Hotels Group of Businesses or view other current and future job opportunities please visit CNHCAREERS.CA

We also understand that diversity includes people with disabilities who might require reasonable accommodation in order to fully participate and contribute to their full capabilities or candidates for employment interested in reviewing or receiving information pertaining to careers at Canadian Niagara Hotels. This includes being able to fully participate in the Resort’s candidate selection process, including personal interviews in many circumstances, wherever possible and practical. If you would like to receive information in another format or other communications supports please send an email to hr@niagarafallshotels.com or by telephone at 905-374-4446 extension 4850.