Job Description

Why us?

Sage Hospitality is set to hire an accomplished team member at Homewood Suites by HiltonWashington DC Capitol- Navy Yard. We are seeking a teammate to contribute to the property bybeing influential, driven, and ultimately committed to the continued growth and success of the hoteland community!

Nestled in the heart of DC’s fastest emerging neighborhood along the Anacostia River, HomewoodSuites by Hilton™ Washington DC Capitol Navy Yard is the premier choice for your getaway. Our all-suite Washington Navy Yard hotel is just footsteps away from the Washington National’s ballparkand is proud to be an official partner and passionate supporter of the Nationals. With many newrestaurants, stores, outdoor concerts, and a vibrant waterfront along the Anacostia River, guests willfind it’s easy to ‘Be At Home’ during their stay. Featuring a modern glass façade and contemporarydécor, our hotel celebrates the energy of the Navy Yard neighborhood with floor-to-ceiling windowsand Washington Nationals memorabilia along with all the other amenities of the HomewoodSuites. Unique to our property we have modern rooftop terrace equipped with gas grills, a pop-upbar, and panoramic views of Washington DC, including historic attractions such as the U.S. Capitoland the Washington Monument.

Feel at home at the Homewood Suites Washington DC Capitol- Navy Yard

Maintains an efficient and welcoming restaurant environment by greeting guests, seating them promptly, building rapport, and supporting overall service.

Must be available to work Saturdays, Sundays, and holidays from 6:30 AM to 10:30 AM.

Responsibilities

• Meets arriving customers as they enter restaurant with cordial greeting.
• Escorts to assigned tables, issues menus and solicits rapport in order to accommodate special needs or requests.
• Assigns sections and notifies servers of new seats in their section to ensure the customers receive immediate and proper attention.
• Maintains a highly visible appearance in restaurant during entire shift by remaining at the cashier station and periodically circulating through the restaurant in order to assist servers, to respond to any customer requests and to assess the efficiency of the operation for management.
• Receives payment and processes the transaction on computerized cash register, counting back change out loud for the protection of guest and restaurant.
• Verifies accuracy of all items on guest checks by confirming correct pricing, discounts and method of payment.
• Ensures that all charge vouchers are completely filled out and verifies dates, charge amount, authorization number and signature.
• Elicits feedback from departing customers on products and services in order to improve the operation to increase customer base and maximize revenues. Takes written notes in order to report comments to management.
• Distributes and accounts for all checks issued to servers for the shift by maintaining accurate written check issuance log for entire shift.
• Counts all revenues received for the day, using calculator and balancing to cash register reports, immediately alerting management to discrepancies.
• Maintains a clean and attractive restaurant by assisting with vacuuming, sweeping, general cleaning and sidework duties.
• Checks the proper set-up of tables and seating prior to opening.
• Immediately reports in writing any maintenance or housekeeping discrepancies to management.
• Exhibits a professional appearance and maintains a friendly, cheerful and courteous demeanor at all times.

Qualifications

Education/Formal Training

High School diploma or equivalent

Experience

Previous experience of 3 months in a position with heavy cash handling responsibilities and customer service exposure.

Knowledge/Skills

• Must have high school graduate level mathematical aptitude, know standard cash handling procedures and knowledge of computerized cash register systems.
• Must have general knowledge of basic customer service skills, restaurant operations, and food service principles.

Physical Demands

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to communicate verbally and in writing in English, follow written and verbal instruction, and work on more than one task at a time.
• Must be able to use tact and understanding when dealing with a variety of customer service problems, including stressful and highly emotional situations.
• Must be able to handle coins and writing utensils, grasp handles, push buttons and carry dishes.
• Must be able to lift and carry trays and bus tubs weighing up to 10lbs.
• Must be able to stand throughout entire shift and to lift arms above head to retrieve objects from shelves.
• Must have vision ability to read written communiques, computer screens and print-outs, see colors and to survey entire room in dimly lit conditions.

Environment

Standing and walking during entire shift, including carrying, lifting and bending. Indoor environment.

Benefits

The Perks:

• Great discounts on Hotels, Restaurants, and much more.
• Eligible to participate in the Employee Referral Bonus Program. Up to $1,000 per referral.

Salary

USD $20.00 - USD $21.00 /Hr.