Job Description

Position Title:
Breakfast Attendant / Houseperson

Reports To:
Front Desk Manager / General Manager

The Breakfast Attendant / Houseperson is responsible for preparing, maintaining, and cleaning the hotel breakfast area while providing excellent guest service. This role ensures breakfast operations run efficiently, food safety standards are maintained, and common areas remain clean, organized, and welcoming for guests. The position also assists with light housekeeping and public area responsibilities as required to support overall hotel cleanliness and guest satisfaction.

Key Responsibilities

Breakfast Service Responsibilities

Opening Duties:

• Prepare and set up the breakfast area prior to service hours.
• Turn on and prepare all breakfast equipment
• Prepare hot breakfast items according to hotel rotation schedules and cook times, adjusting as needed based on guest occupancy.
• Prepare and maintain waffle batter according to food safety procedures, placing batter into dispenser with ice packs to keep fresh.
• Stock breakfast items.
• Verify guest counts with the Front Desk/Night Auditor to ensure proper food quantities are prepared.
• Ensure all food items are fresh, properly labeled, and within expiry dates.
• Maintain a clean, organized, and fully stocked breakfast area throughout service hours.
• Remove garbage and replenish supplies as needed during breakfast service.
• Monitor consumption of hot foods to avoid waste while meeting guest needs.
• Ensure all areas are kept clean, debris free and sanitized regularly, including counters, appliances, and serving areas during service.
• Check that trays are clean and sanitized, and wash/ sanitize trays when returned.
• Prep food and other items for the next day’s breakfast.

Closing Duties:

• Turn off and clean all breakfast equipment, ensuring proper sanitation.
• Wash, sanitize, and store all dishes, pans, trays, and utensils.
• Clean and disinfect counters, appliances, and breakfast serving areas.
• Restock supplies for the next day’s service.
• Assist with food thawing and prep for subsequent breakfast hours.

• Monitor refrigerator and freezer cleanliness, reporting issues to management. Defrost and clean both as needed
• Sweep and mop floors in the breakfast and pantry areas.
• Remove garbage and replace liners.
• Prepare guest welcome cookies for Priority Members when required.

Houseperson Responsibilities:

• Maintain cleanliness and organization of public areas including breakfast room, Guest Laundry, Pantry, storage areas, and corridors.
• Assist with light housekeeping duties such as cleaning guest corridors, public restrooms, and common areas.
• Respond promptly and professionally to guest requests and hotel operational needs.
• Support hotel cleanliness and presentation standards across the property.
• Report maintenance or safety concerns immediately to management.
• Assist other departments when operational needs require.

Service Expectations

• Provide courteous, professional, and friendly service to all guests.
• Maintain a positive, team-oriented attitude.
• Greet guests warmly during breakfast hours, inquiring about their stay and needs.
• Address guest concerns professionally and escalate issues when necessary.

Food Safety & Sanitation

• Follow all food handling and sanitation guidelines per health regulations.
• Maintain proper food temperatures and rotation, labeling items correctly.
• Ensure cleanliness standards are upheld consistently.
• Use cleaning chemicals safely and according to procedures.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 40 lbs.
• Frequent bending, reaching, pushing, and pulling.
• Ability to work early mornings, weekends, and holidays as required.

Qualifications

• Previous hospitality, food service, or housekeeping experience preferred.
• Strong organizational and time management skills.
• Ability to work independently with minimal supervision.
• Reliable attendance and punctuality.
• Strong attention to cleanliness and detail.
• Excellent communication and customer service skills.

Uniform & Appearance Standards

• Must wear the approved uniform.
• Maintain professional grooming and appearance standards at all times.

Performance Expectations

• Complete all assigned breakfast and houseperson duties daily.
• Maintain cleanliness and food safety standards consistently.
• Demonstrate reliability, teamwork, and professionalism.
• Contribute to positive guest experiences and uphold hotel cleanliness standards.