We are seeking a dedicated and customer-focused Breakfast Attendant/Public Area Attendant to join our team. This role plays a key part in ensuring a welcoming and pleasant atmosphere for our guests during breakfast and throughout public areas of the hotel.
Responsibilities:
Breakfast Area Duties:
Set up and maintain the breakfast area, ensuring cleanliness and organization.
Prepare and replenish food and beverages in the breakfast area as needed.
Assist guests with breakfast selections and provide excellent customer service.
Monitor and maintain the cleanliness of dining areas, wiping tables, and disposing of trash.
Ensure food safety and cleanliness standards are met in accordance with health and safety regulations.
Restock breakfast items, condiments, napkins, and silverware as required.
Clean and sanitize breakfast equipment, utensils, and serving areas.
Public Area Duties:
Clean and maintain public spaces such as the lobby, hallways, restrooms, and stairwells, ensuring they are presentable and safe.
Monitor and report any maintenance issues or hazards to the appropriate department.
Provide excellent customer service by answering questions and assisting guests with directions or requests.
Ensure that all public areas are stocked with necessary supplies (e.g., tissue, hand sanitizers, soap).
Assist with special guest requests or needs throughout public spaces.
Additional Responsibilities:
Assist in the setup and breakdown of meeting or event spaces if required.
Follow all hotel policies and procedures to maintain safety and security.
Support other team members as needed to ensure smooth hotel operations.
Qualifications:
Previous experience in food service, hospitality, or cleaning preferred.
Strong attention to detail and ability to work efficiently.
Excellent customer service skills with a positive and friendly attitude.
Ability to multitask and manage time effectively.
Knowledge of food safety and sanitation standards.
Ability to stand, walk, and lift items for extended periods.
Must be able to work flexible hours, including early mornings, weekends, and holidays
Benefits:
Hotel Investment Services, 'HIS', is a privately held company established in 1990 and located in Troy, Michigan. Our collection of properties ranges from elegant boutique hotels to beautiful award winning resorts. Our managed facilities employ over 1,000 associates that deliver outstanding service, quality food and beverage, and create exceptional guest experiences. These managed properties stand out and outperform the competition in occupancy, average daily rate, and revenue per available room.
All properties have received numerous accolades over the years for best hotel, best conference center, most unique venue, best new golf course, and several community awards. HIS manages, owns, and develops hotels, conference centers, golf courses, training and development centers, and retreat centers. Our management team has successfully managed properties in all segments of the lodging industry.
