Job Description
Qualification Standards
Education & Experience:
- ServSafe Certificate or other appropriate alcohol related service training preferred
- High School diploma or equivalent preferred
- Customer Service experience preferred
Tools & Equipment:
- Carpet sweeper or vacuum, hot plates, coffee and espresso machines, juice machine, trays, bus tubs, dishes
Work Environment:
- Under variable temperature conditions
- Under variable noise levels
Physical Requirements:
- Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects
- Ability to stand for long hours and walk long distances
- Ability to work long hours, some back to back shifts as needed
- Ability to work under variable temperatures and noise levels
- Near Vision – ability to see details at close range
- Ability to bend, stretch, twist or reach with your body and arms
Mental Requirements:
- Oral and Written Comprehension and Expression - Must be able to convey information and ideas clearly in English
- Must be able to evaluate and select among alternative courses of action quickly and accurately
- Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
- Must work well in stressful, high pressure situations
- Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
- Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions
- Multi-lingual skills helpful
Duties & Functions
Essential:
- Approach all encounters with gApproach all encounters with guests and employees in a friendly, service oriented manner
- Maintain regular attendance, as required by scheduling which will vary according to the needs of the hotel
- Maintain high standards of personal appearance and grooming, as defined in the hotel handbook, when working
- Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Complete all sidework and cleaning duties as described in the SOP's.
- Have full knowledge of entire menu, as well as daily specials, desserts, etc
- Present menus to guests and answer questions about menu items, making recommendations upon request
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems
- Serve food or beverages to patrons, and prepare or serve specialty dishes at tables as required
- Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning
- Respond to guest complaints in a timely manner
- Participate in department meetings
- Keep immediate supervisor fully informed of all problems or matters requiring his or her attention
- Insure compliance with all local liquor laws, and health & sanitation regulations
- Insure compliance with departmental S.O.P.s
- Insure that all side work is completed before leaving property
- Be up to date on all guest services, promotions and events in the Hotel
Marginal
- Knowledge of F&B procedures and serving standards
- Health Department rules and regulations
- Participate in hotel and department meetings as requested
Benefits at the AC Hotel & Residence Inn Missoula
We believe that taking care of our team means more than just a paycheck. Here's what you can expect when you join us.
Part-Time Employee Benefits: Part-time employees are eligible for the following:
- Holiday pay at time and a half for hours worked on recognized company holidays
- Bereavement leave and pay for the loss of an immediate family member
- 401(k) with company matching
- $600 employee referral bonus program
Full-Time Employee Benefits: Full-time status is defined as working 30 or more hours per week. Full-time employees are eligible for our complete benefits package, including everything listed above plus:
Health & Insurance Benefits: New full-time employees have 30 days from their start date to enroll in benefits. Our plans include:
- Medical insurance with virtual visit options
- HSA, FSA, and DCSA accounts
- Dental and vision coverage
- Life insurance and AD&D
- Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
- Nationwide Pet Insurance — all pet plans carry a $250 deductible
- ID Watchdog Identity Theft Protection — real-time alerts and expert support so you never have to face identity theft alone
Employee Assistance Program (EAP): Life happens, and we want you supported beyond the workplace. Our EAP gives you access to:
- Licensed therapists and mental health support
- Legal consultations and financial expert guidance
- Resources for childcare, pet care, home repair, and moving services
- A library of articles, podcasts, videos, and more - available anytime
Time Off & Holidays: We recognize 6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day.
- Holiday Pay: Full-time and part-time employees who work a recognized holiday earn time and a half. Full-time employees not scheduled to work a holiday receive 8 hours of holiday pay at their regular rate.
- Birthday Floating Holiday: Full-time employees receive a floating holiday to celebrate their birthday, to be used within their birthday month.
- PTO: Accrual begins on your first day of employment and becomes available for use after completing your 90-day introductory period. PTO accrues at a rate of 0.0385 hours per hour worked, up to a maximum of 80 hours (10 days) per year. We cap carryover at 80 hours because we genuinely believe time away from work is essential. Once you hit the cap, accrual pauses until you've used some of that well-earned time off.
- Sick Time: After completing the 90-day introductory period, full-time employees accrue sick time at 1 hour for every 30 hours worked, up to a maximum of 40 hours.
- FMLA: Available to full-time employees who meet federal eligibility requirements.
Jury Duty: We've got you covered if you're called to serve. Full-time employees who have completed their introductory period will receive the difference between their regular rate of pay and jury duty pay, based on their normal scheduled hours - up to 8 hours per day and 40 hours per week for each day of jury service.
Bereavement Leave: Full-time and part-time employees who have completed their introductory period and experience the loss of an immediate family member will be granted paid time off for the time actually lost from their regularly scheduled shifts. We are sorry you'll ever need this, but we want you to be able to grieve without added financial stress.
401(k) Retirement Plan: All employees are automatically enrolled in our 401(k) plan at a 3% upon completing their 90-day introductory period. The company provides matching contributions, which is a meaningful investment in your financial future.
$600 Employee Referral Bonus: Know someone great? Send them our way. Both you and the referred employee are eligible for the $600 referral bonus, available to full-time and part-time employees alike. The bonus is paid out in three installments every two months through regular payroll. Please note that the program includes a 6-month clawback period - if the referred employee voluntarily leaves within 6 months, the newly hired employee will be required to repay the incentive to the hotel.
