Position Focus - Oversee the breakfast service for our guests and ensure a quality dining experience which includes excellence in guest satisfaction with the highest food quality standards and service. Prepare food and beverage for the breakfast function. Maintain clean and sanitary kitchen and dining areas.
Essential Responsibilities
· Be dependable and prompt, arriving on time and ready to work in a clean uniform and a nametag.
· Prepare breakfast food and beverage items and set out all hot and cold food items following all food safety regulations.
· Replenish all food and beverage items during the meal period. Keep all items fully stocked even up until the last minute we are open. Ensure all foods are kept at safe temperatures.
· Keep all tables bussed and cleaned throughout the entire time breakfast and happy hour are open. Ensure all tables are properly cleaned, and dining area is vacuumed.
· Receive and unpack the items as they arrive from food vendors. Date all items as they arrive and pack them according to safety standards practicing FIFO (First in first out).
· Greet each guest as they arrive for breakfast. Assist with service if required.
· Build rapport with all guests at all times, solving problems when able and reporting any complaints or issues immediately to management for resolution.
· Learn about the hotel’s guests through conversations – to be measured by a minimum standard of learning three pieces of information about at least 10 of the hotel’s guests per day.
· Pass on any sales leads on a daily basis that are obtained during discussions with guests to management.
· Create and maintain a pleasant presentation for breakfast.
· Maintain a clean breakfast area, store food and remove all trash. Take trash out to dumpster as needed.
· Continuously look for cost-effective ways to improve breakfast appeal.
· Assists department in maintaining safety equipment and emergency procedures for the safety of all guests and employees.
· Maintains a friendly, cheerful and courteous manner at all times.
· All other duties as assigned, requested or deemed necessary by management.
Requirements
Able to work Weekdays-Morning Shift
Previous Hote experience preferred
Friendly demeanor
Dependable
Adjusts to high-pressure conditions and is open to change.
Assumes responsibility for personal growth and development.
Conducts himherself (acts and dresses) professionally at all times; sets standards for all associates.
StepStone Hospitality specializes in management for full service hotel and restaurant operations. Our mandate is to create asset value for owners through a customized, hands-on philosophy. This is particularly true for both branded and independent operations including urban boutique hotels, resorts, and destination restaurants and bars. Our associates maintain a balanced focus between revenue enhancement, margin expansion and guest satisfaction.
StepStone Hospitality was formed in response to requests by institutional and private owners to provide third-party management for upscale hotels, resorts and restaurants. StepStone Hospitality’s team provides a unique combination of strong, hands-on operations, world-class strategic asset management, and food and beverage expertise, generating the highest possible investment returns during all phases of the economy. A major element of our overall strategy is always, of course, to surpass both guest and owner expectations.
