Job Description

Retail Food group is seeking a passionate and energetic Brand Trainer to support our Donut King Franchise Partners through the delivery of engaging, effective brand training.

This role is full-time at 38 hours per week and based at our RFG Training Academy in Mermaid Waters on the Gold Coast!

About Us

Retail Food Group (RFG) is Australia’s largest multi-brand food and beverage franchise owner. We not only roast and supply premium coffee but also operate a leading pie and bakery factory, crafting high-quality baked goods. Our core focus lies with supporting its franchise partners to be more successful and to achieve greater profitability while at the same time working hard to ensure our customers enjoy the best products and services we have to offer.

The Role

We are seeking an experienced Brand Trainer to join our National Training team based at our Training Academy on the Gold Coast. In this role, you will support Donut King Franchise Partners through the delivery of engaging and effective brand training, helping them build capability, maintain brand standards and drive operational consistency across the network.

With a strong focus on Donut King, you will play an important role in delivering training that is practical, brand-aligned and tailored to the needs of Franchise Partners and their teams. This is an exciting opportunity to contribute to one of Australia’s most recognised retail food brands while supporting great customer experiences in-store.

Key Responsibilities

• Implement and deliver comprehensive Donut King brand training programs across a range of formats, including in-store, face-to-face and Academy-based learning
• Support Franchise Partners and their teams to build operational capability, confidence and consistency in line with Donut King brand standards
• Assess and deliver the brand-specific Recognition of Prior Learning framework, ensuring training outcomes are aligned to required competencies
• Plan and execute training modules for Franchise Partners, store teams and corporate team members, ensuring content is practical, engaging and relevant to the Donut King environment

Skills and Experience

• Demonstrated and current experience as a trainer in a food retailing environment
• Experience in delivering effective training programs
• Strong understanding of and experience with small business owners / franchisees
• Ability to develop, control and manage processes for excellent delivery of brand training standards
• Experience with Microsoft office suite including Teams platform
• Current valid driver’s license, reliable vehicle, mobile phone and ability to travel (interstate or locally) as required

What We Offer

• Join a growing business where your passion for training, coaching and brand excellence makes a real impact across our Donut King network.
• Be part of a fun and vibrant team that thrives on strong relationships and setting our partners up for success
• Enjoy perks that go beyond the basics – including mental health leave, birthday leave, paid parental leave, WHEREFIT discounts and exclusive Employment Hero rewards!

Keen to be part of something exciting?

At RFG, we’re not simply ticking boxes – we’re redefining the way we work, lead, and grow. You'll be part of an organisation that values innovation, fosters a strong culture, and is committed to making a meaningful impact. If you're ready to contribute to a dynamic and forward-thinking environment, we’d love to hear from you.

👉 Apply now and help us build something great.

At Retail Food Group, we believe that a diverse and inclusive workplace is key to fostering innovation and success. We are proud to be an equal opportunity employer, committed to providing a work environment free from discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, or marital status. We celebrate diversity and are dedicated to creating an inclusive atmosphere for all employees. Join us and be part of a team where your unique perspectives and experiences are valued and encouraged.

For more information about RFG visit: www.rfg.com.au