We are currently recruiting for a Brand Manager torepresenta globally recognised technology brand within our innovative Technology division at Harrods. Based in our iconic Knightsbridge store, this role presents a unique opportunity to lead an in-store brand experience, driving excellence, commercial performance, and customer engagement at the highest level.
About the Role
As Brand Manager, you will own the in-store execution of the brand, ensuring every touchpoint reflects its innovation, precision, and global standards. You will create engaging, memorable experiences through expert storytelling and a highly personalised approach, bringing the brand’s ecosystem to life for every customer.You’llalso uphold exceptional visual and operational standards, ensuring the space consistently delivers a premium, seamless environment.
In addition to elevating the customer journey, you will lead on performance—developing client relationships, coaching team members, and collaborating with key stakeholders to maximise results. Using data, insights, and commercial awareness, you willidentifyopportunities for growth, refine strategies, and ensure the category continues to perform at the highest level.
This role is fully on site, working 5 out of the 7 days a week.
Please see our Hybrid@Harrods policy on our Career Site for more information or speak to a member of our Talent Acquisition team if you have any questions regarding the requirements for this role.
About You
You are customer-focused with experience in luxury or premium environments, known for delivering exceptional service and building meaningful client relationships. Commercially astute and forward-thinking, you bring a genuine passion for technology and the ability to translate this into an engaging, elevated retail experience.
You will also:
About Us
Harrods is one of the world’s leading luxury department stores andwe’rebecoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.
Our Promise to You
Help us make the impossible possible for our customers andwe’lldo something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.
Uniquely You
Whilst our job adverts outline the ideal qualities, skills, and prior experience for the role, we believe in the potential for growth and value individual strengths. If you candemonstratethe majority ofskills and strong experience to thrive in this role, we would encourage you to apply.
At Harrods we believe the personality and authenticity of our people sets us apart. We celebrate and invite applications from all cultures, backgrounds, tastes, and experiences and are proud of our culture where people from allwalks of lifecan grow and thrive. What makes you unique makes us exceptional.
If you want to know more about our people and our culture, search #TogetherHarrods on LinkedIn, Facebook or follow us on Instagram @togetherharrods
Additional Information:
Time Type:
Permanent
Department:
Technology (Aimée Harrison)
As many lives, generations, cultures and stories pass through our doors, our mission remains unchanged: to serve the needs and aspirations of our customers, to create new stories and bring moments of delight. Whomever they are and wherever they come from, our customers can always expect to be treated with grace, courtesy, and care. #TogetherHarrods
Open since 1834 by Charles Henry Harrod and now owned by Qatar Holding Authority, we are truly unique - a house of maisons, a modern atelier, a workshop of wonders, a convener, patron and celebrator of the world’s finest. Known around the world as one of the great luxury emporiums, we offer a transformative experience to customers who know that true value of exceptional goods and services lies beyond price. We are committed to excellence and artistry, inspired to reinvent and surprise, ensuring our position as a leader in the category.
Our people are our strength - their unique personalities and their desire to exceed expectations are what enables us to make the impossible possible for our customers.
Our customers are at the heart of our success. They’re the reason we exist, and we never forget it. And we’re always looking for new exceptional people who want to connect to them, to delight them and to become part of our story.
