Job Description

Job Location: Salem Office - Salem, NH 03079
Job Shift: Full TimePOSITION SUMMARY:
The Brand Experience Support Specialist is responsible for supporting enterprise clients across industries such as financial services, automotive, and utilities by assisting with Salesforce.com interactions, digital asset development, and project coordination. Combining client-facing support with cross-functional collaboration, this role ensures the timely and accurate execution of client initiatives. In addition to maintaining project documentation and delivering brand-aligned web and marketing materials, the Brand Experience Support Specialist plays a key role in enhancing client engagement, supporting sales/operations enablement efforts, and contributing to the overall client experience.
ESSENTIAL FUNCTIONS:
- Assists in managing key client accounts by executing strategic updates in Salesforce.com, supporting relationship-building efforts, and helping identify revenue growth opportunities.
- Supports the coordination and allocation of internal resources (design, development, analytics, operations) to ensure client projects are completed on time and to quality standards.
- Assists in creating HTML-based designs, digital collateral, and sales enablement tools that align with campaign goals and enhance client presentations.
- Supports cross-department communication by helping align resources and ensuring the timely delivery of cross-functional initiatives.
- Provides consultative support by applying industry best practices to help optimize campaign results and client strategies.
- Assists in the development of deliverables such as case studies, presentations, and reports for use in quarterly business reviews and sales engagements.
- Maintains project documentation, updates project plans, support cases, and timelines in Salesforce.com, and helps track multiple client initiatives.
- Supports post-implementation reviews by gathering feedback, assisting in the assessment of project outcomes, and contributing to continuous process improvement.
- Collaborates on ongoing product development efforts and shares insights to enhance internal workflows and solution offerings.
- Travels up to 10% as needed to assist with client meetings or team collaboration.
- Ensures regular, reliable attendance and compliance with company and department policies.
- Performs additional duties and support tasks as assigned by leadership.
- Ability to maintain consistent and regular attendance in accordance with an established schedule.
- Ability to work onsite/in-office in accordance with CCS and department policies and procedures.

QualificationsQUALIFICATIONS:
- 5+ years of experience in a client solutions or client management position is required.
- Creative thinker with the ability to develop HTML designs, digital content, and effective sales tools tailored to client needs.
- 3+ years of experience in Adobe Creative Suite (Photoshop, Illustrator, InDesign) with experience designing digital assets, marketing collateral, and client-facing presentations
- Exceptional interpersonal and communication skills, with a proven ability to manage and grow client relationships.
- Proactive problem-solver who thrives in a fast-paced, collaborative environment.
- Excellent time management skills with the ability to balance multiple projects and priorities.
- Receptive to feedback, adaptable to change, and committed to continuous improvement.
- Preferred: Familiarity with call center technology (e.g., predictive dialers, TTS, speech recognition, SQL, audio scripting/editing).
- Must be highly organized and have a high attention to detail.
- Possesses excellent written and verbal communication skills.
- Ability to work effectively independently and as a team member, collaborating, contributing and cooperating with team members.
EDUCATION REQUIREMENTS:
- B.S. Degree required.