ABOUT US
Born in Australia, loved around the world.
At Cotton On Kids, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
ABOUT THE ROLE
We are looking for a creative and innovative Cotton On Kids Ambassador to join our Cotton On Brands Retail Leadership team as a Brand Experience Specialist.
Reporting into the GM of Retail, this role strengthens the Cotton On Kids brand by delivering Consistent Elevated Brand Experience in stores through, connecting product and marketing education closely with our retail team building consistent retail execution.
Play a key role in enhance the customer experience through informed product knowledge, support the execution of key brand moments, and build on brand marketing plans to elevate the store experience.
Provide insights from the retail landscape to influence planning, product and marketing, to improve the brand showing up authentically in all environments.
Travel to our stores required for this role.
SKILLS & EXPERIENCE
Minimum 2 years of experience in retail, customer experience, training, sales, brand presentation, or community engagement roles.
Understanding of retail environments, customer expectations, and local market dynamics.
Experience delivering presentations, training sessions, or workshops in physical and virtual settings.
Experience in digital communication or content creation is advantageous.
Familiarity with Cotton On brand values, product categories, retail culture, and community impact initiatives.
Strong communication and presentation skills across diverse audiences.
Ability to influence, engage, and motivate internal teams.
Strong organisational skills, time management, and the ability to adapt in a dynamic retail environment.
Creative and solution‑orientated thinking with a customer-first mindset.
Digital proficiency, including facilitating virtual learning and developing digital training materials.
BENEFITS
Competitive salary
Flexible working options & people-first leave initiatives
Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
Subsidised onsite childcare centre
50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
24/7 Wellness support – mental health, relationships, family + more
Local & Global career growth
Discounts for you & your family – medical, travel, financial + more
Performance & Peak incentives to reward + recognise our team
Returnity - Paid program for new parents heading back to work
Bring your dog to work
Recognition, team connection moments & more!
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery.
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at recruitment@cottonon.com.au so we may support you in completing the job application process.
Our purpose has always been to make a positive difference in people’s lives, and our team and customers are at the heart of this.
We started in 1988, with our first ‘shop’ being the boot of a Ford Bronco parked at The Beckley Market in Geelong, Australia. Inside? A stack of denim jackets; it was the start of something big.
Our vision is to take our eight Aussie lifestyle brands to the world, delivering Good along the way. And we know that our responsibility goes far beyond selling great products. We work to prioritise people and the planet, while making products our customers love, ones that we can all be proud of.
We’re a diverse bunch from all around the world who love to think big. We live for a challenge and give anything a go. We work hard and pride ourselves on creating an environment free from hierarchy and ego. One that promotes creativity and self-expression, allowing our team to do what they do best. We look after our people 24/7 – not just when they’re at work, but outside of it too. Since day one, our team members have been like great mates to us – and you look after your mates. We support and empower our team members to be the healthiest versions of themselves. And we keep it real, always.
We’re customer-obsessed in everything we do, and believe us when we say the obsession is real!
When you join our team, you’re part of something bigger – you’re here to be inspired, to learn, to do the right thing, and above all else, to make a positive difference.
20,000 people. 8 brands. 20 countries. 1,300 stores (and counting) and one life-changing Foundation. That's Cotton On Group.
