Southern Cross Health Insurance is shaping a healthier Aotearoa New Zealand. Our purpose is simple: empowering our members to live well for longer. We're here to give peace of mind through timely access to quality care, inspire healthier living, and lead positive change across the health system. As a New Zealand-owned, member-based organisation, we're building a future where wellbeing is at the heart of everything we do -- delivering exceptional value for our members and creating an environment where our people thrive.
Now is an exciting time to join us. You'll be part of a high-performing, values-driven team where people are at the heart of everything we do -- and in return for your talent, you'll have the opportunity to grow, make an impact, and be proud of the difference your work makes.
We’re looking for an experienced Brand & Experience Lead to champion the Southern Cross Health Insurance brand, both externally and across our organisation.
This is an influential leadership role with accountability for strengthening the appeal and uptake of our brand and offerings across existing and prospective individual and business customers. You’ll bring our brand to life across every touchpoint, ensuring it shows up cohesively through our marketing, digital channels, events, customer experiences and cross-functional teams.
You’ll have the opportunity to lift our creativity and relevance as we continue evolving as a proactive health partner. You will help ensure our brand is more than a visual identity, embedding a clear and authentic brand experience across the many ways our people, members, customers and partners interact with us.
You’ll be an accomplished brand leader who understands how to build, protect and embed a brand across an organisation. You’ll be equally comfortable setting strategy, influencing senior stakeholders, developing people and working closely with teams to bring ideas to life.
Experience within insurance or financial services could be valuable, but it is not essential. We’re open to leaders from other strong consumer or member-based organisations who can demonstrate how they have strengthened a brand and embedded it across an enterprise.
Our values, who we are and what’s important to us
Ngākau nui. Āhurutanga. Tikanga.
Join a team that’s always there, always real, always true. If you thrive in a purpose-driven, diverse and supportive culture, we think you’ll love working with us.
But that’s not all. If you need more time to support your whānau, we offer work-life balance, a hybrid environment and a volunteer day each year to spend with your team contributing to a cause or community of your choice.
This is a permanent, Auckland-based role. While we appreciate interest from candidates in other locations, we’re unfortunately unable to consider remote options for this position.
We are proud to have taken the Pride Pledge, reflecting our commitment to inclusion and belonging. We also facilitate an active, employee‑led Diversity, Equity and Inclusion Forum, which includes our Rainbow Network, Māori Network, Pasifika Collective, and Neurodiversity and Whānau Support networks.
If you share our commitment and passion, we'd love to hear from you.
More Kiwis are with us because we're with them.
