Job Description

At NorthBay Health, the Brand Experience Coordinator plays an important role on the Marketing and Brand team, supporting the systemwide First Impressions program, a highly visible initiative that helps ensure every NorthBay Health facility presents a clean, welcoming, professional, and on-brand environment.

This role supports the Manager, Brand Experience in maintaining consistent brand and facility standards across hospitals, ambulatory centers, specialty clinics, and corporate locations. The coordinator is responsible for organizing audits, tracking compliance, coordinating follow-up actions, and helping ensure that each site meets the organization’s expectations for quality, appearance, safety, and brand consistency.

Because the First Impressions program touches every location in the health system, this role works closely with leaders across Marketing, Facilities, Operations, Patient Experience, and site leadership, and has visibility across multiple departments and campuses. In addition to supporting the First Impressions program, this role may assist with signage and environmental branding projects as assigned, helping ensure that NorthBay Health’s physical spaces consistently reflect the organization’s mission, values, and commitment to excellence

1. Education Associate’s or Bachelor’s degree in Marketing, Communications, Business, Healthcare Administration, Hospitality, or related field preferred.

2. Experience

• Three or more years of experience in administrative support, project coordination, facilities coordination, marketing support, or related field preferred.

• Experience working in healthcare, corporate, hospitality, or multi-site organizations preferred.

• Experience using spreadsheets, tracking systems, or project management tools preferred.

3. Skills:

• Strong organizational and detail-tracking skills.
• Ability to manage multiple tasks and deadlines.
• Strong written and verbal communication skills.
• Comfort working with Smartsheet, Excel, or project management tools.
• Ability to follow established processes and maintain accurate documentation.
• Ability to work independently while supporting program leadership.
• Strong customer service mindset and professional communication style.
• This is an ideal role for someone who enjoys organization, coordination, and problem-solving, and who takes pride in helping create environments that make a strong, positive impression on patients, visitors, and staff.

4. Interpersonal Skills

• Ability to communicate professionally with leadership, vendors, partners, physicians, and community members.

• Ability to work collaboratively across departments.

• Ability to represent the Marketing and Brand team in a professional manner.

• Demonstrates NorthBay's values and true north including nurturing care, own it, respect relationships, build trust, hardwire excellence.

5. HoursPrimarily Monday through Friday during standard business hours.

   Occasional travel between NorthBay Health locations may be required.

   6. Compensation: $28.34 to $34.60 per hour based on years of experience doing the specific duties of the role.

Interpersonal Skills and Values

Demonstrates NorthBay Health’s True North Values: Nurture Care, Own It, Respect Relationships, Build Trust, and Hardwire Excellence. These values guide behavior, accountability, teamwork, and commitment to high-quality patient care.

Why NorthBay Health

NorthBay Health is an independent, nonprofit health system serving the Napa, Solano, and Yolo County regions. We are expanding access to care across our communities through two acute-care hospitals, including a Level II Trauma Center and a Level III NICU maternity unit, along with a cancer center, urgent care locations, and a growing network of primary and specialty care clinics.

We provide advanced services in cardiovascular care, neuroscience, orthopedics, surgery, and outpatient specialties. NorthBay Health is nationally recognized for quality care, including Magnet with Distinction designation for nursing and multiple U.S. News and World Report high performing recognitions.

We are committed to being the trusted healthcare partner of choice and offer an environment where employees can grow, contribute meaningfully, and support the health of our communities.

NorthBay Health Benefits Options

NorthBay Health offers a comprehensive benefits package based on established eligibility requirements. Benefits may include medical, dental, and vision insurance, life, disability, and long-term care coverage, paid time off including vacation, sick leave, holidays, and bereavement, a 403(b) retirement plan with employer match, education reimbursement for eligible roles, professional development and training programs, Employee Assistance Program, wellness programs, recognition programs, shift differentials, and market-based compensation review and increases subject to approval and organizational performance.

Compensation Structure

NorthBay Health uses a structured compensation framework. Staff-level positions use a step-based system (Steps 1–5) based on years of directly related experience, with Step 5 representing 20 or more years of experience in the role. Manager level and above positions are paid a fixed annual base salary and are eligible for a variable incentive compensation plan. Physician compensation is structured based on specialty and role requirements.

Remote Work Disclosure

NorthBay Health is primarily an onsite organization due to the nature of healthcare. Some roles may allow hybrid or remote work based on business needs.

Remote work is not supported in Washington, Ohio, Wyoming, North Dakota, Puerto Rico, the U.S. Virgin Islands, or outside of the United States.

Notice to Recruitment Agencies

NorthBay Health utilizes a managed service provider (MSP) for agency partnerships and is not currently engaging external recruiting firms outside of established agreements. We do not accept unsolicited resumes or third-party candidate submissions. Please do not contact NorthBay Health employees, leaders, physicians, or hiring managers regarding recruitment or job postings.

More Information

Visit NorthBay Health Careers for recruitment FAQs and additional information.