Job Description

Wati is the world's leading WhatsApp-first conversational growth platform, empowering businesses to build deeper customer relationships and accelerate revenue growth.

Trusted and loved by over 14,000 customers across 100+ countries, Wati has established itself as the premier choice for businesses leveraging WhatsApp and other messaging channels to connect with customers on their platform of choice.

In a world where real-time interactions drive growth, Wati's story is all about business growth through conversations. At Wati, we believe that every conversation matters, whether it's engaging a first-time prospect, nurturing a qualified lead, or deepening relationships with loyal clients. We transform these conversations into opportunities for building relationships, and strong relationships lead to increased revenue.

Our Platform
The AI-native platform simplifies complex business operations by bringing all customer interactions under one intelligent roof. Designed for scalability and ease of use, our solution delivers a measurable ROI while adapting to businesses of all sizes, from emerging startups to established enterprises.

Our Backing & Partnerships
Wati is proudly backed by world-class investors including Tiger Global, Sequoia Capital, DST Global, and Shopify. As a Premium-tier Partner of Meta, Google, and WhatsApp, we maintain the highest standards of integration and platform excellence.

We are looking for an organized and articulate Brand Executive (or Intern) to act as the guardian of the Wati brand. Whether you are starting your career or looking for your next challenge, you will play a key role in protecting our online reputation and ensuring our visual and verbal identity is consistent globally. This role sits at the intersection of Brand, Communications, and Digital presence.

What You’ll Do:

• Reputation Management: actively monitor and respond to reviews on platforms like G2, Capterra, and Trustpilot. You will also run campaigns to generate new positive reviews from happy customers to boost our rankings.
• Brand Hygiene & Consistency: Conduct regular audits of our digital footprint (partners, social media, external listings) to ensure our logos, messaging, and positioning are aligned with the latest brand guidelines.
• Brand Assets: Create and maintain core brand documents, including the Company Factsheet, Media Kits, and boilerplate copy, ensuring stakeholders have access to accurate company information.
• Website Maintenance: Assist the web team with content updates, checking for outdated information, and ensuring the website visually reflects our high brand standards.
• Communications Support: Assist with internal and external communications tasks, such as monitoring PR coverage and drafting updates for brand channels.

Requirements

• You have strong written English skills and can craft professional, empathetic responses to public reviews.

• You might not be a pro designer, but you know when a logo is pixelated, a font is wrong, or a layout looks "off." You care about the details.
• You can manage multiple platforms (review sites, CMS, asset libraries) without losing track.
• Ability to work cross functionally to get things done.
• Familiarity with Wordpress is a plus.