Job Description

Brand Excellence Coach – Exeter Area - 12 month Fixed Term Contract

At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
The purpose of the role is to ensure Costa brand standards are implemented & maintained across all served and self-served platforms and identify potential performance and implementation gaps across those platforms to enable the relevant training/coaching solutions to be implemented effectively.
Our teams make a difference. Whether that’s working on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.
We may be a global brand, but we haven’t forgotten our roots. That’s where the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities, and help your local community too.
We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.
And as a Brand Excellence Coach there’s never been a better time to join.
So, why Costa?
We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression and integrity, with some pretty brilliant perks to sweeten the deal:
• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perkshere: https://bit.ly/costaperks
We’re passionate about being a great place to work, where you can bring your unique self into our mix. We firmly support diversity, equity and inclusion, and continue to work with our teams to shape the future of our culture and values: Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.
What you’ll do
Being a Brand Excellence Coach is about so much more than bringing our coffee to the world. It’s your chance to stir up real success - which means you’ll be:
ensuring Costa brand standards are implemented & maintained across all served and self-served platforms and identify potential performance and implementation gaps across those platforms to enable the relevant training/coaching solutions to be implemented effectively. You’ll also:
• Evaluate, ensure and enhance the delivery of Brand standards across all ownership models and self-served platforms
• Provide hands-on operational guidance; insight and coaching at store level in aspects of brand excellence & customer satisfaction.
• Give guidance to equity/partners on operational excellence and delivery of the world highest levels of customer satisfaction within the store operations.
• Deliver site level training for all Express swaps & installations to ensure brand standards are implemented & any health & safety related activity is fully understood at site
• Support and guidance for the lowest performing stores/machines through a hands-on approach and a display of the perfect operation
Who you are
It’s your unique ingredients we’re interested in:
• An expert brimming with knowledge and a history of experience in a similar role
• A visionary who can see three steps ahead to put bold plans in place
• A communicator with the passion to share ideas - and make them happen