At Accor, we go beyond being a global leader in hospitality — we embrace diversity, creativity, and individuality. Join us as you are and find a role that resonates with your personality and aspirations.
We are committed to helping you grow and learn every day. We ensure that your work has meaning, empowering you to explore endless possibilities throughout your journey with us.
At Accor, you are the author of your own story, and together, we can reinvent the future of hospitality.
Our teams, known as Heartists®, embody the very best of hospitality. Our ambition is to deliver personalized, memorable, and sustainable experiences for our guests.
Here, we are redefining the way people travel across each of our 5,500 hotels, connecting closely with our 100 million guests in 110 countries.
Discover the life that awaits you at Accor Careers: https://careers.accor.com/
Do what you love, care for the world, and dare to challenge the status quo.
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Within the Global Marketing – Premium Midscale Economy division, one of the key responsibilities of the Brand Compliance & Guest Experience department is:
These standards ensure a consistent guest experience across all hotels under these brands:
Pullman, Swissôtel, Mövenpick, Grand Mercure, Mercure, Handwritten, Novotel, Tribe, Jo&Joe, ibis, ibis Styles, ibis budget, Greet.
In an international environment, your main missions for this internship will be:
• Updating the content of the standards in collaboration with various internal contributors: Brand Leaders, ALL loyalty, CSR and coordination with the countries.
• Digitising this content on the platforms to enable hotels to self-assess against standards, managing relationships with external partners alongside your Manager (implementing and monitoring actions, ensuring deadlines are met)
• Update all necessary documentation that will help hotels and external partner to measure compliancy during the Audits
• Communication, coordination and support to representatives in the countries
• Analysing compliance with standards across the network and the impact on customer satisfaction, and making recommendations to brand managers.
Contributing to the development and improvement of the Brand Compliance programme (digital platforms, processes, reporting, etc.)
On a day-to-day basis, you will work on a project basis with internal stakeholders (Brand Compliance & CX team, Global and Country Marketing) and external stakeholders (audit providers and digital platforms).
Level of Education Master / MBA / Bac + 4/5
Areas of study: Marketing, Hospitality, Project Management
Languages: Fluent in French and English, both written and spoken mandatory
Why Join Accor?
Accor dares to make an impact:
On the world:
On your career:
And also:
We are Accor
We are more than 290,000 hospitality experts placing people at the heart of what we do, creating emotion for our guests, and nurturing passion for service and achievement beyond limits. Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.
We are dedicated to suit all desires and needs, and reinvent the guest experience every day with our 45 hotel brands across all segments- 5,600 properties around the world from luxury five-star palaces to smart economy hotels, exquisite residences to full-service resorts.
Because we take care of millions of guests and each of our hotels is a world in itself, where every action counts. We strive to make positive impact both locally and globally, to ensure hospitality benefits not only the few, but all.
