Job Description

The Brands Associate is responsible for delivering sales and excellent customer service in designated stores.
This position performs tasks on the sales floor or in a support environment. This Associate takes pride in the
Brand, is passionate about product and delivering a positive shopping experience in a service focused,
well-maintained and friendly environment.
POSITION REQUIREMENTS:
• Demonstrated selling experience in a service oriented retail setting. Preference towards the store’s
products
• Demonstrated ability to assess customer needs, upsell and make recommendations, preferably
with prior knowledge of the product lines.
• paced Demonstrated ability to promote product, influence customers and work with a team in a
fast service environment
• Significant interpersonal and relationship, demonstrated ability to stay up to date with industry
products and services. Retain and apply product knowledge
DUTIES AND RESPONSIBILITIES:
• Put the customer first at all times
• Provide memorable, highly personalized customer service through needs analyses and product
recommendations.
• Offer customers promotional products and services
• Be able to resolve customer service issues and escalate as required
• Create and maintain good working relationships with fellow associates
• Maintain store appearance with respect to visual merchandising, housekeeping and maintenance
standards
• Efficiently and accurately conduct customer transactions on our POS
• Efficiently and accurately conduct receiving, cycle counts, product returns and transfer
transactions, etc. on our handheld
• Efficiently and accurately complete any required process controls (paperwork, etc.)
• Follow company policies and procedures and maintain a safe working environment
• Process all point of sale transactions in a friendly, quick, and efficient manner while complying with
the company’s Cash Handling and Loss Prevention Standard Operating Procedures
• Successfully show consistent performance on quarterly selling observations