Job Description

Job Location: Remote Winston-Salem - Winston-Salem, NC 27101
Position Type: Full TimeEducation
Level: 4 Year Degree
Job Shift: 1st ShiftSUMMARY:
The Brand & Marketing Operations Manager reports to the Director of Marketing and is responsible for planning, coordinating, and executing the operational rhythm behind all brand marketing and creative initiatives. This role serves as the central project management and operations lead across Marketing, Creative, Ecommerce, Product, Sales, Customer Experience, and external agency partners.
The ideal candidate is highly organized, process-oriented, and thrives in fast-paced, cross-functional environments. They are responsible for ensuring projects move efficiently from concept through execution, managing timelines, budgets, resources, and communication while providing visibility into priorities, risks, and progress.
This role is critical to creating a disciplined operating cadence that enables teams to deliver high-quality work on time and on budget.
Key Responsibilities
Marketing & Creative Operations
- Own the integrated marketing and creative calendar across all business initiatives.
- Build and maintain project timelines for seasonal launches, campaigns, photoshoots, videos, retail programs, PR initiatives, and product launches.
- Coordinate priorities and workload across Marketing, Creative, Ecommerce, Product, Sales, and Customer Experience.
- Ensure projects move efficiently from briefing through final execution.
- Identify timeline risks and proactively resolve bottlenecks.
Go-to-Market Management
Own the operational execution of all product launches by coordinating:
- Creative asset development
- Product photography
- Copy development
- Retail marketing materials
- Sales presentations
- Website readiness
- Email and CRM launch timing
- PR materials
- Influencer and partnership deliverables
- Launch approvals
- Maintain launch readiness checklists and ensure all milestones are completed before launch.
Creative Project Management
- Manage intake and prioritization of creative requests.
- Build detailed project schedules and production timelines.
- Coordinate review cycles, revisions, approvals, and final asset delivery.
- Facilitate communication between Marketing and Creative to ensure projects stay on schedule.
- Organize creative assets, documentation, and file management.
Cross-Functional Coordination
Serve as the operational hub connecting:
- Marketing
- Creative
- Ecommerce
- Product
- Sales
- Customer Experience
- External agencies and vendors
- Lead recurring status meetings, communicate priorities, document action items, and ensure accountability across teams.
Budget & Resource Management
- Track marketing and creative budgets.
- Monitor agency, production, photography, event, and freelance spending.
- Manage purchase orders, invoices, and vendor payments.
- Assist leadership with budget forecasting and resource planning.
- Track project costs against approved budgets.
Vendor & Agency Management
Coordinate relationships with:
- Creative agencies
- Public relations partners
- Photographers and videographers
- Production companies
- Freelancers
- Printers
- Packaging vendors
- Ensure vendors deliver work on schedule and within budget.
Workflow & Process Improvement
- Develop and maintain project management systems and workflows.
- Standardize creative briefing, approval, and launch processes.
- Improve communication and operational efficiency across departments.
- Recommend and manage tools that support project execution and collaboration.
Reporting & Executive Communication
Prepare weekly leadership updates including:
- Project status
- Upcoming milestones
- Launch readiness
- Budget updates
- Resource allocation
- At-risk projects
- Key action items
- Provide leadership with clear visibility into priorities and execution.

Qualifications

Qualifications
- Bachelor's degree in Marketing, Business, Communications, or a related field.
- 5–8 years of experience in marketing operations, creative operations, integrated marketing, project management, or agency account/project management.
- Experience supporting consumer brands, apparel, retail, lifestyle, or ecommerce organizations preferred.
- Demonstrated success managing multiple complex projects simultaneously.
- Strong understanding of creative production, campaign execution, and product launch processes.
- Experience managing budgets, timelines, vendors, and external agencies.
- Proficiency with project management platforms such as Asana, Monday.com, Wrike, ClickUp, Smartsheet, or similar.
- Excellent communication, organization, and stakeholder management skills.
- Ability to influence cross-functional teams without direct authority.
- Highly detail-oriented with exceptional follow-through and problem-solving skills.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus. Ability to move between departments to interact with others. Consistent daily attendance required; occasional off-shift support and limited travel required.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Generally, will work in conditioned office environment.
*The statements herein are intended to describe the general nature and level of work being performed by associates and are not to be construed as an exhaustive list of responsibilities, duties, and skills required. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer at any time with or without notice.
AA/EOE/Minorities/Females/Veterans/Disabled. All qualified applicants will receive consideration for employment without race, color, gender (including pregnancy), gender identity, sexual orientation, national origin, religion, age, disability, veteran status, genetic information, or other protected characteristics. *
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