Job Description

Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews. Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.

• Leads, coaches, develops, and manages a remote team of online brand ambassadors (OBAs) in the collection, synthesis, and reporting of Voice of Customer (VOC) data from online product reviews. Likewise, leads the OBAs in reinforcing client image/presence on .coms via brand responses to reviews and Q&A.
• Collaborates with client to create guidelines/playbook for the OBA Program, annual report schedule, and product coverage roadmaps.
• Exhibits exceptional skills in business relationships, analysis, accountability, recruiting, systems processes, time management and leadership.
• Identifies opportunities to maximize client support through specific tools, websites, and feedback channels. Identifies and leverages strengths of individual OBAs to contribute efficiencies to overall team processes and output.
• Establish and maintain strong working relationship with the client’s product training, product management, and integrated mar.

Minimum Education and Work Experience

• Bachelor’s Degree in statistics, business, marketing, IT or related field.
• 2 years management experience in retail, retail operations, retail distribution, merchandising, sales, marketing, analytics, statistics, or service organizations required.
• 1 year analytical, internet-based reporting required.

Knowledge, Skills, and Abilities

• Account/Client Management experience desirable.
• Microsoft Office Suite proficiency required with high proficiency in Excel and PowerPoint.
• Strong writing skills are a must, with experience creating and proofing formal reports, copy or press releases.
• Excellent communication and presentation skills with small groups.
• Proven track record in multi-tasking, demand management, problem solving, organization, and prioritization skills.
• Significant understanding of remote business tools such as smartphones and laptop use, including trouble-shooting issues with connectivity.
• Remote home office environment with travel up to 5% to corporate offices, regional offices, client and/or vendor offices, training or convention venues, businesses, and retail establishments.

Physical Requirements

• Seeing
• Listening
• Lifting (15 – lbs.)