Job Description

BRAND AMBASSADOR – FRAGRANCE

Selfridges Birmingham (Bullring Shopping Centre)

Part‑time | 30 hours across 4 days

As a Coty Brand Ambassador, you will work across the full Coty fragrance portfolio within Selfridges Birmingham, with a strong focus on fragrance collections. As part of a multi-brand retail environment, you may also support selected beauty and makeup brands when required. You will drive sales performance, deliver exceptional customer experiences, and represent Coty brands with passion, professionalism, and excellence of execution.

THE ROLE

OPTIMIZE, ENABLE, INNOVATE!

As our Brand Ambassador, you play a critical role in delivering sales targets and elevating brand presence within a luxury retail environment. You will act as a fragrance expert on the shop floor and, where required, support additional beauty and makeup brands within the Coty portfolio. By delivering exceptional customer experiences and tailored product recommendations, you will consistently meet Coty's sales and service standards while protecting and enhancing brand equity.

You will be reporting to the Business Manager, and you will manage:

Drive sales performance

• Achieve monthly sales targets and deliver against KPIs
• Build strong customer relationships to influence, sell, and upsell
• Deliver Coty’s customer service ceremony with every customer

Represent Coty brands

• Act as a brand ambassador across all Coty fragrance collections in‑store
• Support makeup and beauty brands within the wider Coty portfolio as business needs require
• Protect and elevate brand equity at all times
• Adhere to Coty uniform, grooming, and brand standards

Execute in‑store excellence

• Maintain high visual merchandising standards
• Follow VM and brand guidelines consistently
• Use iPad tools for email, reporting, and VM guidance

YOU ARE A COTY FIT

As an experienced Brand Ambassador, you thrive in a fast‑paced, diverse retail environment and are motivated by sales, service, and luxury brand storytelling. You are tenacious, customer‑focused, and proud to represent premium fragrance brands.

• Experience and knowledge within the fragrance industry (collection experience beneficial)
• Strong sales background, working towards KPIs and targets
• Deep passion for fragrance and luxury brands
• Ability to build strong relationships with customers and in‑store retail teams

If you’re ready to support and shape the future of beauty, we want you on our team!

WHAT WE OFFER

This role is an opportunity to build a long-term career with one of the world's leading beauty companies.

At Coty, you'll represent some of the most iconic fragrance, makeup and skincare brands in the industry while developing the skills, experience and commercial expertise needed to grow your career in beauty. Whether you're looking to deepen your artistry, strengthen your commercial skills, or take the next step into leadership, we'll support you every step of the way.

We invest in our people through:

• Industry-leading product, brand and service training
• Ongoing coaching and development from experienced leaders
• Exposure to multiple brands, categories and retail environments
• Opportunities to develop commercial, clienteling and leadership capabilities
• Regular career conversations focused on your long-term growth and progression

In addition, you'll enjoy a range of benefits, including:

• Access to My Coty Shop with fantastic employee discounts
• 8% employer pension contribution
• Generous family-friendly and wellbeing support policies
• A day off to celebrate your birthday

RECRUITMENT PROCESS

1. A telephone/online introductory meeting follows.
2. A first online/in-person interview
3. A second interview
4. You will receive a proposal with the terms of employment.

ABOUT US

Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to settle, want to think bigger, learn faster, and go further than you ever thought possible – we’d love to hear from you.

Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where everyone can be their authentic self.