Job Description

Brand Ambassador Account Manager

The Company

G-Force is a well-established and renowned vendor refill and merchandising company operating across Australia and New Zealand. We are a dynamic, fast-growing organisation committed to delivering high-quality work and exceptional customer service. At G-Force, we firmly believe that our employees are our greatest asset.

About the Role

We have an exciting opportunity for a Brand Ambassador Account Manager to join our growing team. This role is perfect for someone with strong relationship management and customer service skills who thrives in a field-based environment. Working closely with major clients in the hardware retail sector, including Bunnings and independent retailers, you will be responsible for representing client brands, managing in-store relationships, and ensuring the consistent and professional execution of our clients' merchandising and promotional strategies.

Key Responsibilities

• Review weekly compliance reports on merchandising activity across stores
• Identify and communicate trends, insights, and opportunities for improvement
• Liaise with stakeholders to present findings and gather feedback
• Analyse inventory vs. sell-out data per retailer and per product, using Excel (pivot tables and raw data sets)
• Highlight stock risks and underperformance issues
• Create data-driven presentations for senior management on pricing, product performance, and competitive landscape
• Conduct in-store and virtual training sessions with Brand Ambassadors
• Ensure in-store customer engagement activities are executed effectively
• Collaborate with marketing teams and third-party agencies to deliver in-store projects and campaigns

Skills and Experience

• Background in account management, retail, sales, or brand representation
• Strong interpersonal and communication skills
• A professional and confident manner with a proactive approach
• Self-motivated with the ability to work autonomously
• Previous experience in the hardware or retail sector highly regarded
• Physically fit – this role involves store visits and may include light product handling
• Advanced computer skills on MS Office
• Ability to understand & manage large amounts of data and to compile detailed reports
• High attention to detail and excellent analytical skills
• Ability to build rapport and develop long term relationships
• Well-developed commercial skills, preferably supported by some evidence of business success

Key Requirements

• Current Australian driver’s license
• Reliable vehicle
• Smartphone for reporting and communication
• Flexibility to travel locally between retail locations

What We Offer

• Comprehensive training and ongoing support
• Competitive hourly rate
• Career development opportunities within a growing business
• A flexible, autonomous work environment
• A chance to represent high-profile brands in a respected industry

If you think that you are the person for this position, please apply online!

Only shortlisted candidates will be contacted.