Job Description

Locations: Philadelphia, Pennsylvania

Categories: Consumer Journey

Function: ['ALGM380210 Gen Admin - DTC ASA']

Req ID: 10976

About Us

Every person on the planet dreams of a better home. And at LIXIL, we’re committed to making better homes a reality for everyone, everywhere. We make it happen with pioneering water and housing technology solutions. Home to world leading brands like INAX, American Standard, GROHE, TOSTEM and many more, we touch the lives of more than a billion people each day, transforming houses into homes.

Our planet is the home we all share. So how we do business matters. Our inclusive and empowering culture, entrepreneurial spirit and commitment to having a positive impact on the planet are integral to our business strategy.

LIXIL today is on a journey of transformation. The world around us is changing. Technological advances. Evolving needs. New demographics. Shifting expectations. These changes serve as opportunities for solutions to be discovered, and to unlock progress for all.

We invite you to make this journey with us. It is as challenging as it is inspiring. Together we can shape the future of living. We’re a home for growth, for imagination, for creativity. A home for your talent and ambition.

A home for everyone.

Overview

Who we are: A division of American Standard, American Standard Home Services is a turnkey home improvement group designed to provide manufacturer direct purchase and installation solutions for home products with everyday use. Making home remodels simple with easy installation solutions that raise the standard of living through quality, safety and smart design is the focus of American Standard Home Services. Installation and service is at the heart of everything we do.

Responsibilities

The Brand Ambassador Consultant serves as an independent field representative for the Sell, Furnish, and Install (SF&I) program across designated retail partner locations in the Greater Philadelphia, PA region. The primary deliverable of this contract engagement is to drive program revenue, generate qualified customer leads, and support territory growth by executing field-level awareness and relationship initiatives.

Key Deliverables & Scope of Services

1. Partnership & Relationship Management

• Establish and maintain professional working relationships with retail store management, department leads, and store associates.
• Represent the SF&I program professionally within designated retail locations to build trust and brand awareness.
• Independently identify and implement opportunities to optimize program visibility and store-level engagement.
• Obtain store leadership sign-off or visit verification when required for performance invoicing.

2. Product Education & Training Services

• Deliver product knowledge (PK) education sessions to store associates and leadership teams.
• Inform store personnel regarding product features, promotional offerings, financing structures, and lead qualification criteria.
• Provide and distribute approved promotional and educational materials to maintain program awareness.
• Assess location-specific knowledge gaps and independently tailor educational support accordingly.

3. Lead Generation & Promotional Engagement

• Actively promote the SF&I program offerings within assigned retail sites.
• Identify, engage, and qualify prospective customers interested in SF&I solutions.
• Capture accurate customer lead data and transmit information efficiently to designated scheduling/call-center systems.
• Direct-schedule interested customers with designated sales representatives as appropriate.
• Set up, maintain, and manage promotional displays and informational materials during field activities.
• Provide vendor support for special promotional periods, weekend campaigns, and designated retail events.
• Provide strategic field observations regarding consumer trends and territory growth opportunities.

4. Territory Coverage & Logistics

• Determine and execute an optimal store visit routine to maximize coverage and lead potential across the agreed-upon territory.
• Maintain complete records of completed visits, activities, and key performance deliverables.
• Provide recommendations to support the ongoing growth and optimization of the SF&I initiative.

5. Reporting & Administrative Deliverables

• Submit periodic progress reports detailing completed deliverables, territory performance, and lead volume.
• Maintain supporting records for completed store visits as required for billing and service verification.
• Monitor and request marketing collateral inventory necessary for program support within designated stores.

Qualifications

Required Qualifications

• Education: High school diploma or equivalent.
• Experience: 1–3 years of experience in retail operations, sales, customer service, field marketing, lead generation, account management, or a related field.
• Licensing & Travel: Reliable transportation, valid driver’s license, proof of insurance, and willingness to travel regularly throughout the territory.
• Communication: Excellent written, verbal, and interpersonal communication skills.
• Presentation Skills: Strong ability to deliver group training and build professional trust quickly.
• Autonomy: Proven ability to work independently, manage time effectively, and prioritize competing tasks.
• Flexibility: Availability to work evenings, weekends, and special store events as needed.
• Physical Capability: Ability to lift and transport promotional materials and remain standing or walking for extended periods.
• Screening: Ability to pass a drug screen and any required SF&I background checks.

Travel Requirements

• Territory Coverage: Frequent daily travel across assigned retail locations (coverage radius extending up to 2–3 hours from home location).
• Events: Periodic weekend event attendance based on promotional schedules.

Hiring Range

$160.00 per diem, with a lucrative bonus program.

EEO Statement

AS, AMERICA INC. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law. Only at LIXIL’s request preferred vendors may be invited to refer talent for specific open positions. In such cases, a current and fully executed agreement with LIXIL must be in place.

Recruitment & Staffing Agencies: AS, AMERICA INC does not accept unsolicited resumes from any source other than candidates. The submission of unsolicited resumes by recruitment or staffing agencies to AS, AMERICA INC. or its employees is strictly prohibited unless contacted directly by AS, AMERICA INC. internal Talent Acquisition team. Any resume submitted by an agency in the absence of a signed agreement will automatically become the property of AS, AMERICA INC. and will not owe any referral or other fees with respect thereto.