Job Description

FONTAINEBLEAU AVIATION A SKYSERVICE COMPANY

Position Summary:

The Brand Ambassador will elevate the client experience at Fontainebleau Aviation by fostering strong personal relationships. They will ensure that new clients perceive a marked difference from their previous FBO experiences and that existing clients remain loyal and satisfied.

Essential Duties and Responsibilities:

• Represent the Brand: Embody the company's values and consistently deliver exceptional service that aligns with the brand image.
• Cultivate Relationships: Build rapport with clients, understand their operational needs, and identify opportunities for growth or improvement.
• Facilitate Communication: Act as a liaison between executive and operations teams, ensuring effective communication and issue resolution.
• Problem-Solve: Proactively address and resolve client concerns, utilizing available resources to ensure a positive outcome.
• Represent the Company: Articulate the company's vision and offerings confidently and comprehensively to clients and stakeholders.
• Monitor Client Satisfaction: Assess client satisfaction levels and identify areas for improvement.
• Provide Feedback: Share insights and observations from client interactions with the executive team to inform decision-making in sales, marketing, leasing, and operations.
• Industry Engagement: Participate in conferences and industry events to represent the company and network with potential clients.
• Continuous Learning: Demonstrate a willingness to learn about various aspects of the business and stay informed about industry trends.

Qualifications:

• High school diploma or equivalent.
• 3-5 years of aviation experience or relevant customer service experience.
• Valid driver's license.
• Excellent communication and interpersonal skills.
• Strong decision-making and problem-solving abilities.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Familiarity with aviation software (e.g., X1, FlightBridge) is preferred.
• Bilingual skills are a plus.
• Ability to work flexible hours, including weekends and holidays.