Job Description

Some careers prize diversity more than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We help customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs around the world.

This role is to contribute to the Bank’s business operations and goals by providing consistently high quality Branch Operation services to the Bank’s customers.

In this role, you will:

• Safeguard the bank’s interest by ensuring prompt process of payments through UAE Central Bank and other payments.
• Significant volumes of transactions are for large amount and hence their processing with appropriate authorisation and controls is critical.
• Special Printed cheque book requests are handled as per the procedure. Ensuring all HSBC NET / Collection Cheques are handled as per the procedure.
• To assist customers by effectively dealing with their enquiries pertaining to delivery items of all types. Contributes to maintain a high level of customer service by providing prompt accurate and efficient response to all snags related to remittance, Central bank payments, all inward and outward special clearing cheques. Scanning the cheque’s deposited over the counter in the system and effectively manage customers bank account tools delivery process.
• Accept and handle agreed volume of work thus contributing to the achievements of the department’s performance target. Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance to procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch. Delivery of Cheque returns to the customers as per procedure. Notifying customers for returned cheques. Ensure EOD balance of physical cheques as per system. Records are being sent for scanning to be filed and indexed under Filing.
• The jobholder is required to exercise due diligence and vigilance at all times. Understand and contribute to the objectives of the Bank’s group strategy—Managing for Growth.

To be successful in the role, you should meet the following requirements:

• Prior experience in customer due diligence, document processing and bank processing related roles is must
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English and Arabic
• Customer centric and ready to go an extra mile to provide best in class service to clients
• A graduation degree is essential for obtaining a UAE visa and/or work permit. If your university certificate is from outside the UAE, up-to-date attestations and equivalency are also mandatory (Recognition of Higher Education Qualifications Issued Outside The UAE

You’ll achieve more at HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.