Job Description

The Branch Support Specialist is responsible for providing phone and email support to World’s network of branches. This position will assist Branch Associates with system and procedural issues as needed.

Essential Duties and Responsibilities:

• Assist Branch Associates verbally and in writing with the following:
• Drawer balancing issues
• Customer account questions
• Errors on loans
• Check, receipt, and disbursement errors
• Downtime loan or payment concerns
• Misapplied payments
• Operational procedure questions
• NSF check returns
• Pay by phone questions
• Other policy, procedure, and support questions not specifically listed above
• Work directly with other departments, such as Training and Accounting to complete special projects as needed

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required:

• Proficient in Microsoft Word, Excel, and Outlook
• Demonstrates good problem solving skills, Critical Thinking, Strategic Thinking, Innovation
• Demonstrates going above and beyond consistently and acts as a role model for the company’s mission, vision and values

Education and/or Experience:

• High school diploma or GED equivalent
• 1 year of previous work experience in an office environment
• Some completed business courses are preferred

Physical Demands:

• Must be able to constantly remain in a stationary position
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer
• Occasionally may require light lifting up to 25 pounds

Work Environment:

• Office environment
• Occasional travel may be required

This job description reflects management’s assignment of essential functions; and nothing in this herein restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

It is the policy of World Acceptance Corporation to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. The duties listed are the essential functions of this position. Reasonable accommodations may be made unless they create an undue hardship to the Company. Physical and environmental requirements are representative of those needed to successfully perform the job.