Job Description

What will you be doing:

• Respond promptly to service requests from internal clients (Fairstone employees), providing guidance on procedures, policies, and resolution of moderately complex issues related to internal applications/accounts.
• Assist in‑branch representatives with managing client accounts and processing loan applications.
• Support branch network by performing appropriate monetary and non‑monetary account adjustments as required.
• Act as a liaison between branches and centralized departments, assisting with requests submitted for centralized processing.
• Provide clear, accurate policy and procedural guidance to branch representatives
• Serve as the primary point of contact for the branch network regarding high‑priority matters and escalation issues.
• Facilitate communication by tr anslating and relaying information from centralized departments to the branch network as needed.
• Evaluate incoming issues and dispatch them to the appropriate departments for timely resolution.
• Review incoming cases and make informed decisions in alignment with the company’s risk management policies, procedures, and compliance standards

Qualifications:

• Minimum of 1 year of experience in a call center or customer support environment
• Foundational IT knowledge and ability to learn internal systems quickly
• Strong analytical and problem‑solving skills
• Basic financial understanding and comfort working with account‑related data
• Strong computer proficiency, including navigating multiple applications
• Understanding of compliance requirements
• Excellent interpersonal skills and the ability to work effectively with diverse teams
• High attention to detail and accuracy
• Excellent verbal and written communication skills in English and French (bilingualism required)
• Ability and willingness to translate information between departments
• Ability to collaborate effectively in a team‑oriented environment
• Experience in the consumer finance industry (asset)
• Flexibility to work evenings, weekends, and holidays when required

Learn more: https://www.fairstone.ca/en/about/canadian-lender

Follow us on LinkedIn: https://www.linkedin.com/company/fairstone/mycompany/

If you have a preferred language for communication, please kindly inform us whether you prefer French or English on your application.

Fairstone is an equal opportunity employer. Accordingly, we will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who view themselves as Aboriginals, members of visible minorities, and disabled are encouraged to apply in confidence.

Time Type:

Full time

Job Type:

Permanent