Westamerica is among the largest commercial banks headquartered in California. We are looking for outstanding people to join our winning team. We reached our current strength because our employees, customers, and shareholders believe in the same fundamental goals: Delivering a wide variety of financial services with a superior customer service guarantee.
Weekly Working Hours: 40
Branch Support Representative
Under general managerial guidance: Answers legal and operational questions posed by branch staff. Responds to levies, warrants, summons, subpoenas and IRAs received by the corporation and its subsidiaries.
Previous branch job experience in an operational role such as a Customer Service Manager or Branch Services Officer where the incumbent has gained a working knowledge of IMPACS Savings/Time, CIF, RM, and Steller. Basic PC skills desirable. Excellent analytical, research, organizational, interpersonal, communication and customer service skills are required. Must be able to work rotating Saturdays 8:30 – 1:30pm. Sits for extended periods of time working on PC and talking on telephone. Reviews operational manuals for information and provides guidance to branch questions. Utilize knowledge of operational workflow, legal requirements and established procedures to quickly and effectively resolve inquiries received from branch staff. Prioritize multiple demands while continuing to meet established service standards. Operates PC, telephone, fax, copier and 10 key calculator. Identify cause of system and processing delays or errors and interact with appropriate support staff to gain resolution. Determine when to elevate situation to higher level management for settlement.
EOE
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Westamerica Bancorporation is the holding company for Westamerica Bank, a regional community bank providing consumer and commercial financing for more than 80 branches throughout Northern and Central California. First chartered in 1884, we've grown into one of the most stable community banks in the nation, and the seventh largest bank headquartered in California.
A Proven Past – A Strong Financial Future
Westamerica Bancorporation maintains exceptional asset quality, and our capital ratios exceed regulatory standards for "well-capitalized" companies. Our outstanding loan quality, loan loss reserve, earnings, and capital ratios place us among the top-performing financial institutions in the nation for financial health and safety. Westamerica receives continued recognition by analysts as a very healthy community banking company. Independent bank rating agencies, including Findley Reports and Veribanc, consistently reaffirm their positive ratings. In fact, Veribanc has awarded us their "Blue Ribbon" in recognition of our safety, soundness and financial strength. Our senior management team has been a steady force, attesting to our clear, consistent direction and long-term stability. Our stock is traded on the NASDAQ stock market under the symbol WABC.
