Job Description

Designation - Branch Support Executive (Only female candidates)
Location Gandhinagar
Experience - 1 - 3 years
Qualification - Any Graduate

About the Role:

● The executive is responsible for supporting end-to-end branch operations, including customer communication, documentation, invoicing, compliance, and coordination with internal teams.

● The person will report to the ABM/BM, The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

● Attend incoming calls at the branch, transfer calls, take messages, and provide information to prospects/customers as required

● Manage emails received on the central email ID, including directing, assigning, and responding to queries

● Assign iCABS tickets and coordinate with relevant employees for timely status updates

● Handle invoice-related activities, including forecasting, suspensions, printing, and distribution

● Raise CR (Change Request) tickets for price decreases

● Generate renewal reports and letters for SEs, and process renewals (at existing or revised pricing)

● Raise termination requests through the portal as needed

● Maintain SHE-related documentation, including fumigation certifications and register updates

● Oversee license renewals, ensure compliance, and coordinate for audit readiness

● Prepare incentive calculations for timely submission

● Manage attendance inputs and standard requirements such as mediclaim, contract labour details, and indents

● Prepare and maintain branch customer documentation, including quotations, compliance records, OCCs, POs, warranties, etc.

● Enter receipts and deposit slips in the system and make necessary adjustments on behalf of other branches

● Raise credit note requests in the system as applicable

● Oversee petty cash portal operations and liaise with local banks for related activities

● Maintain conveyance records for technicians

● Upload service dockets for key accounts

● Perform additional tasks as assigned by the Branch Manager, in alignment with branch operations.

Key Result Areas:

● Timely and error-free handling of operational tasks

● Accurate documentation and compliance tracking

● Effective coordination across teams and platforms

● On-time submission of reports and invoices

● Proactive support in audits, SHE, and regulatory requirements

Interested candidates can share resume on below mentioned details
Email - alfeeya.siddiqui@rentokil_pci.com
Contact - 9322881417