Job Description

Ready to Lead the Team Behind Every Great Road Trip?

Do you love creating standout customer experiences and
bringing out the best in the people around you? Are you the kind of leader who
leads from the front? On the counter, on the yard, and alongside the team, keeping
everything running smoothly in a fast-paced environment?

At Travvia, home of JUCY and Star RV, we’re on
the lookout for a Branch Supervisor (2IC – Front of House) to join our Perth
Branch This is a hands-on, front-of-house leadership role for someone with
personality, positivity, and a genuine passion for people, service, and
teamwork.

The Destination: Where Leadership Meets Customer
Experience

As Branch Supervisor, you’re the Branch Manager’s right-hand
person and a key driver of the customer journey. You’ll support daily
operations while leading by example, delivering friendly, professional service,
supporting vehicle operations, and keeping the branch humming.

This isn’t a desk-bound role. You’ll be visible,
approachable, and actively involved in customer interactions, vehicle
handovers, sales, and team development & support, helping ensure every
traveller leaves confident, happy, and ready for adventure.

Your Journey on the Road

Lead From the Front

You’ll support the Branch Manager in overseeing daily branch
operations, ensuring customer service, vehicle detailing, fleet maintenance,
and administration all run smoothly and consistently.

Create Memorable Customer Experiences

You’ll meet and greet customers from all over the world,
handle escalations with confidence, and ensure every interaction reflects the
JUCY and Star RV brand.

Deliver Seamless Vehicle Handovers

You’ll dispatch and return rental cars, campervans, and
motorhomes, providing clear demonstrations, completing safety checks, and
ensuring vehicles are presented to a high standard (training provided).

Drive Performance & Sales

You’ll actively drive rental sales, excess reduction, and
ancillary products, coaching the team to match customer needs with the right
solutions.

Support, Mentor & Develop the Team

You’ll assist with recruitment, onboarding, training, and
day-to-day coaching, helping build a motivated, customer-centric team that
lives our values.

Keep Operations on Track

You’ll work closely with internal teams and third-party
suppliers, support fleet and workshop coordination, and help maintain efficient
systems, processes, and safety standards.

What You’ll Bring to the Trip

You’re a people-first leader who enjoys being hands-on,
thrives in a busy environment, and knows that great service starts with a great
team.

You’ll also bring:

• Minimum
  1 year of people leadership or supervisory experience
• Strong
  front-of-house customer service experience
• A
  proven ability to drive sales and performance
• Confidence
  handling customer issues and leading by example
• Excellent
  communication, organisation, and attention to detail with a proactive,
  solutions-focused mindset
• A
  full driver’s licence and availability to work a 38hour rotating roster,
  including weekends and public holidays

Experience in tourism, rental vehicles, fleet management, or
workshops is an advantage—but not essential.

Why You’ll Love Rolling With Us

This is a full-time permanent role where you’ll join
a supportive, fun, and multicultural team that genuinely enjoys working
together. You’ll have opportunities to grow your career in the tourism industry
and be part of iconic brands that are expanding across Australia and New
Zealand.

We offer amazing perks, including 5 days of free campervan
hire every year to experience your own adventures. You’ll join a company that
values your skills, wellbeing, and professional growth, giving you the space,
support, and opportunities to keep moving forward on your own career journey.

Think this sounds like your kind of journey?
Hit Apply Now, we’d love to hear more about you.