Job Description

At Franklin Templeton, we believe success is built through powerful partnerships. As a forward thinking asset manager, we build dynamic relationships with clients, understand their goals, and navigate complex markets together. We leverage cutting edge strategies and deep insights to unlock opportunities for long term wealth creation. Our talented, global teams bring expertise that is both broad and unique.

From our welcoming, inclusive, and supportive culture to our globally diverse business, we offer opportunities not only to help you reach your potential, but also to contribute to our clients’ success.

About ASE - GSS branch team:

Own service delivery for critical distributors across assigned locations, including non-branch locations, by proactively managing stakeholder relationships, meeting service-level targets, ensuring resolution of escalations within defined SLAs, conducting periodic service governance reviews, and enhancing the overall experience of clients and distribution partners.

How will you add value?

• Plan and manage periodic visits to non-branch and other assigned locations by preparing and monitoring travel budgets, optimizing travel schedules, and conducting structured engagement meetings with key distributors to strengthen relationships, address service issues, and drive business objectives.

• Ensure timely tracking, monitoring, and resolution of all distributor queries, requests, and complaints within defined service standards.

• Leverage data analytics and MIS to generate actionable insights and develop value-added discussion points for all scheduled distributor interactions.

• Respond to queries from distributors, financial advisors, and other stakeholders on transaction processing, operational procedures, regulatory requirements, compliance guidelines, and related matters through inbound and outbound communication channels.

• Stay updated on market developments, fund and company policies, regulatory and tax law changes, compliance requirements, and operational procedures in a dynamic business environment.

• Adhere to all regulatory, legal, and compliance requirements while servicing distributors and managing customer interactions.

• Maintain effective working relationships and communication channels with all CAMS POS locations to ensure seamless service delivery to distributors.

• Share periodic Distributor Service Level Reports, including analysis of service issues, error trends, and improvement opportunities.

• Prepare and maintain monthly MIS reports to track service performance, identify error trends, and monitor corrective actions and improvements.

• Collaborate effectively across teams and demonstrate flexibility in assuming additional responsibilities or supporting different functions within the team, as required.

• Foster a collaborative work environment by being an active team player and contributing to team objectives.

• Build and maintain strong relationships with internal and external stakeholders to enhance service effectiveness and customer satisfaction.

• Support and manage branch operational activities to ensure smooth day-to-day functioning and adherence to operational standards.

What Will Help You Be Successful?

Qualifications & Experience:

• MBA preferred; Graduate degree mandatory, preferably in Commerce, Finance, Accounting, or related disciplines.

• Minimum 2-3 years of experience in financial services, with exposure to the mutual fund industry being an added advantage.

Core Competencies:

• Excellent written and verbal communication skills.

• Strong presentation, interpersonal, and stakeholder management capabilities.

• Good numerical and analytical aptitude.

• Ability to manage multiple priorities and deliver results in a dynamic, high-volume environment.

• Proven ability to collaborate across teams and build effective working relationships.

• Self-driven, proactive, and capable of working independently with limited supervision.

• Strong customer service orientation and commitment to operational excellence.

Work Shift Timings - 9:00 AM - 6:00 PM IST

At Franklin Templeton, we believe your benefits should support your life, your goals, and your future. That’s why we offer a comprehensive Total Rewards package designed to help you thrive both personally and professionally.

Highlights of our benefits include:

• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
• 12 weeks Paternity leave

Franklin Templeton is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and existing employees, and we evaluate qualified applicants without regard to ancestry, age, color, disability, genetic information, gender, gender identity, or gender expression, marital status, medical condition, military or veteran status, national origin, race, religion, sex, sexual orientation, and any other basis protected by federal, state, or local law, ordinance, or regulation.