About the Role
We are seeking a highly motivated Associate to join our team at RHB Banking Group as a Branch Service Executive. In this role, you will be responsible for delivering excellent customer service at the branch level, supporting daily banking operations, and ensuring compliance with regulatory standards. You will work closely with internal stakeholders to enhance service delivery while maintaining operational efficiency and a high level of customer satisfaction.
What you will be doing
To greet and assist customers with their inquiries and transactions in a professional and timely manner
To provide accurate and prompt information about RHB’s products and services
To support the implementation of customer service initiatives within the branch
To maintain high standards of service quality by adhering to Retail Banking guidelines and effectively using
customer service tools and technologies
To collaborate with internal stakeholders (e.g., Product teams, Operations) to improve customer experience and
service delivery
Complaint Management
To ensure all customer complaints and issues are resolved in a timely manner
To escalate complex or sensitive cases to the Supervisor for immediate resolution
To collaborate with internal teams to ensure prompt and effective issue resolution
Branch Operations
To support daily branch operations and provide assistance to other branches when required
To verify customer identification and ensure proper authorization and documentation for all transactions
To handle cash management activities including deposits, withdrawals, and reconciliations
To support account opening processes and maintain accurate transaction records
To perform any additional tasks in accordance with the Branch Operational Manual
To work closely with branch staff and sales teams to ensure efficient operations and excellent service
Regulatory Compliance and Risk Management
To ensure strict compliance with regulatory requirements, internal policies, and risk management protocols within the branch
What we're looking for
Fresh graduates or candidates with relevant experience in banking, customer service, or financial services are encouraged to apply
Strong interpersonal and communication skills
Good planning and organizational abilities
Customer-oriented with a proactive attitude
High attention to detail and commitment to service excellence
Ability to work collaboratively in a team environment
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
