1. Deliver exceptional customer service at Branches in accordance to internal service and operational guidelines
2. Participate in implementation of any sales and service initiatives to drive business growth (e.g. Referrals, Introduction of Product Solutions to target segment, product campaigns, etc.)
3. Support daily operations of the branch to ensure customer’s transactions and/or account application are processed promptly and accurately
Customer Service Management
Greet and assist customers with their inquiries and transactions. Provide accurate and prompt information about products and services offered by RHB Support implementation of customer service initiatives within the Branch Maintain high standards of customer service quality and consistency by adhering to Retail Banking service and operational guidelines as well effective use of customer service tools and technologies Collaborate with internal stakeholders such as Product team from various departments, operations to address customer needs and improve service delivery
Complaint Management
Ensure complaint and issue highlighted by Customer are being resolved timely. Escalate complex or sensitive customer issues/complaints to Supervisor for immediate attention and resolution. Collaborate with internal stakeholders to ensure issues/complaints are resolve promptly
Branch Operations
Support the daily operations of the branch and other branches (in the event of inadequate resources) to ensure smooth functioning which includes the following activities: Verify customer’s identification and ensure proper authorization and documentation for any transaction requests Handle cash management tasks including deposits, withdrawals and reconciliations Account Opening Maintain accurate records and documentation for all transactions Any other activities prescribed in the Branch Operational Manual Collaborate with other branch staff and sales team to ensure efficient operations and excellent customer service
Regulatory Compliance and Risk Management
Ensure compliance with regulatory requirements, risk management protocols and internal bank procedures within the branch
We are a multinational regional financial services provider that is committed to deliver complete solutions to our clients through differentiated segment offerings and an ecosystem that supports simple, fast and seamless customer experience, underpinned by cohesive and inspired workforce and relationship built with stakeholders
Headquartered and listed in Malaysia, RHB Banking Group is the longest established local bank, formed though the mergers of several banks, the oldest of which was founded in 1913. RHB Banking Group and its subsidiaries provide a full range of services ranging from retail banking, business banking, corporate and investment banking, Islamic banking, transaction banking to treasury, insurance, asset management, private equity and stockbroking services.
TOGETHER WE PROGRESS
Our strong heritage is the foundation of our commitment to continue serving the community. For over a 100 years, we have been helping people and businesses grow and succeed, and will continue to do so.
Our experience gives us an in-depth understanding of the needs of our customers and partners, inspiring us to constantly innovate and improve to serve them better. With their unending support, we have established ourselves with a strong footprint throughout Malaysia and we are now present in 9 other countries across the ASEAN region.
We hope our legacy and pursuit for excellence continues as we tirelessly cultivate and nurture the next generation through our actions and words, preparing a brighter future ahead.
We thank those who believe in us and welcome everyone to join us on our exciting journey of progress. The time has come for us to move forward in unison, to realise our greater potential together. Our new brand promise "Together We Progress” honours our past, celebrates the present and welcomes the future.
We invite you to join us as we work towards a better and brighter future for all.
