Job Description

Core Responsibilities:

Branch Process Management

• Execute the defined strategy to achieve the defined performance of the branch.
• Create a demand funnel and efficiently meet sales forecasts by maintaining a good relationship with clients
• Manage growth and profitability of the branch by maintaining competitive knowledge so as to create and adjust sales strategies
• Expand and retain the company's base of customers for affordable home loans by developing and maintaining strong liaisons with the clients/channel partners for repeat business or referrals while also ensuring they are part of our future projects.
• Build and develop a defined source mix comprising of direct and indirect sourcing channels.
• Capitalize on business opportunities, builder tie ups, and plan and monitor joint promotional activities with developers.
• Facilitate the development of new locations as per targets so as to penetrate new markets and thereby increase business
• Ensure smooth functioning of the lending process at the various stages such as inquiry, application, verification, pre-sanction processing of loan, sanction, post-sanction documentation, disbursement of loan, collection, new and existing customer service.
• Manage post-sales customer/channel partner escalation.
• Co-ordinate and supervise all key departments internally and strategies the road map for lending products.
• Managing branch operating costs including cost of acquisition, expenses and operations.
• Closely monitors the quality of book ensuring minimum delinquency at the branch level.
• To support the appropriate closure of stress accounts and move them out of the portfolio by collaborating with collections team.

Team Management

• Optimize and closely monitor team productivity by effectively managing the team of sales managers so as to assure achievement of business targets and profitability of the area
• Collaborate effectively with departments including Channel partners.
• Lead and supervise the SM & RM team by support through appropriate hiring, training, reward and recognition.
• Responsible for the overall administrative functioning of the branch.
• Ensure active distribution span of control is maintained at the branch level as per norms.

Industry & Governance

• Constantly keep abreast of market trends and competitor intelligence so as to build and develop effective sales and marketing strategies
• Ability to establish internal controls for legal compliance and conduct periodic audits to detect non-compliance & frauds and devise actions for correction and prevention.
• Ensure a strong understanding of the markets / competition / process and products available in the markets and provide positive feedback to the central product and policy team to stay ahead in the market.
• Ensure compliance to all Audit / NHB regulations as well as policies and procedures of the company.

Graduate Yes Desired Experience: Minimum 4 - 6 years in the field.

Graduate