MAJOR
Plans, develops, and executes Associa’s cascaded business objectives, utilizing a combination of personal accountability alongside branch team leadership and empowerment.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following. Other duties may be assigned. Partners with company executive leaders to plan business objectives, to develop organizational policies, to coordinate functions and operations between branches, ancillary companies and home office departments Leads the cascaded respective branch management planning, including budgeting
Leads the overall respective branch’s performance in employee experience improvement (affecting employee morale), client experience improvement (impacting both client retention & client growth) and financial profitability; this will be measured via branch-specific Balanced Scorecards Oversees the branch management agreement renewal process; actively promotes maintenance operations Understands Ancillary Company importance and actively engages branch staff to attain higher adoption rates with clear Community Association/ Strata Manager program support Prepares branch management reports and financial statement responses timely to determine objective completion progress, assisting branch leadership in modifying management plans to adjust current realities and target still
achieving committed objectives Plays an active role in ensuring timely branch corporate Accounts Receivable collections and internal controls environment improvement, based upon Internal Audit reports and training Educates branch teams regarding company policies and procedures compliance, as well as compliance with federal and state laws
Provides motivational mentoring and coaching to branch teams, in order to support them accomplishing annual and quarterly business management objectives within the related areas of responsibility Evaluates performance of branch teams for compliance with established company policies and objectives and their contributions in attaining objectives and is responsible for the hiring and firing of branch executive employees Serves in various capacities on executive committees, covering areas such as management, operations, etc.
SUPERVISORY RESPONSIBILITIES:
Manages a branch leadership team who, through subordinate leaders, supervise employees in the Operations, Services, Communications, Marketing, and Maintenance Departments. Is responsible for the overall direction, coordination, and evaluation of these business units via the Branch Management Plan, Balance Scorecard Reviews andindividual Planning & Performance Review cycles.
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training key personnel; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
EDUCATION and/or EXPERIENCE:
Bachelor's or advanced degree in business administration or related field, five plus years of continuous leadership experience in property management or a related service field; or equivalent combination of education, experience and/or training
LANGUAGE SKILLS:
Ability to read, analyze, and interpret complex business documents. Ability to respond effectively to sensitive employee and/ or client inquiries or complaints. Ability to make effective and persuasive speeches and presentations on controversial or complex topics to executive leadership, public groups, employees, vendors, homeowners and/ or boards of directors
REASONING ABILITY:
Ability to define problems to root causes, collect data and interview key stakeholders, establish fact patterns, and develop good business judgment rule conclusions
OTHER SKILLS and ABILITIES REQUIRED:
Demonstrated knowledge of the community association management industry, including business management practices, financial requirements, marketing, and operations
Ability to relate effectively with Boards of Directors members, community members, vendors and employees and resolve conflicts and problems expeditiously and effectively
Ability to provide effective leadership, direction, and team building – including empowerment to resolve normal service delivery issues at front-line levels of the organization
Demonstrated strong talent management skills, including the ability to effectively select, appraise, motivate/ influence, and develop subordinates
Ability to think, plan, and manage both strategically and tactically
Community Association/ Strata related financial acumen, including understanding of Annual Budgeting, Accounts Payable, Assessments, Settlements, Delinquency and General Ledger (financial statement production)
Provide support and guidance in marketing and sales regarding key strategic accounts
Demonstrated strong interpersonal skills, including patience, persistence, and flexibility
Proficient with Microsoft Word, Excel and Outlook
Ability to read, understand and follow homeowner association guiding documents, including bylaws and contracts; Ability to be aware of and assess impact of legislative changes that may impact the Associa client service delivery model in the respective branch
STRATEGIC INITIATIVES RESPONSIBILITIES:
Sponsor/ advocate for company strategic initiatives, as requested
The work environment characteristics described here are representative of those an employee encounters while performing
the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform
the essential functions.
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 48 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
With more than 300 branch offices across North America, Associa is building the future of community for more than 7.5 million residents worldwide. Our 15,000+ team members lead the industry with unrivaled education, expertise, and trailblazing innovation. For more than 45 years, Associa has brought positive impact and meaningful value to communities. To learn more, visit www.associaonline.com.
