Job Description

The Branch Operations Specialist is a pivotal member of the centralized operations departments, responsible for overseeing daily branch operations, maintaining process integrity, and ensuring continual compliance with regulatory standards.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Key Responsibilities

• Coordinate daily branch operations to ensure efficiency, accuracy, and alignment with company policies.
• Monitor and manage workflows and operational processes, identifying opportunities for improvement and implementing best practices.
• Responsible for the development and ongoing review of branch operational policies and procedures, including drafting, updating, and periodic review to ensure alignment with operational needs and compliance requirements.
• Ensure compliance with all applicable regulatory requirements, including timely completion of audits and adherence to internal controls.
• Collaborate with branch leadership to develop and maintain appropriate staffing models, ensuring optimal coverage and resource allocation.
• Assist in training and onboarding new staff members and support ongoing professional development initiatives.
• Conduct regular reviews of branch performance metrics and prepare reports for management.
• Serve as a point of contact for resolving operational issues and supporting branch staff in day-to-day activities.
• Maintain detailed records of operational activities and compliance documentation.
• Participate in the implementation of new systems, procedures, and technologies to enhance operational efficiency.
• Foster a culture of continuous improvement, teamwork, and customer service excellence throughout the branch.

Requirements

• Bachelor’s degree in business administration, finance, or related field preferred.
• Experience in banking, financial services, or branch operations strongly desired.
• Strong knowledge of regulatory standards and operational procedures.
• Excellent organizational, analytical, and communication skills.
• Demonstrated ability to lead teams and manage multiple priorities effectively.
• Proficiency in relevant computer applications and reporting systems.
• This is a full-time position offering competitive compensation, benefits, and opportunities for career advancement within the organization.

EEO Statement:

We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.