With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
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Provide permanent and immediate assistance to agencies in operational matters, focusing on the continuous improvement of processes, resolution of day-to-day difficulties and concerns, ensuring monitoring and compliance with Policies and Procedures, which may be due to lack of training or non-compliance domain of processes/systems and, consequently, improve the quality and TAT of customer service, thus providing a better experience.
• Ensure periodic review/update of the Operations Manual, issuance of Circulars and Communications on Operational processes and their alignment with current Policies and Standards;
• Evaluate the branches' current operating processes, design and propose plans for improvement/simplification;
• Forward letters received from BdM through Compliance and from the Courts through Legal to the agencies and ensure their resolution within the stipulated period;
• Instruct and monitor the implementation of recommendations contained in Forensic reports on agency fraud;
• Instruct and monitor the implementation of the auditors' recommendations/findings and their regularization within the established deadlines;
• Manage process reengineering projects and participate in others linked to the branches' operational processes;
• Propose and monitor the execution of optimization/rehabilitation projects for agencies under the BOP and/or minor repairs;
• Monitoring of the complaints resolution process and compliance with the SLA with the branches;
• Implementation and monitoring of COVID-19 prevention measures, including vaccination and management of registered cases; Management of WFH and WFO groups at Channell Department level, including assignment of data and computers;
• Design, alignment and approval of the agencies' Operational Mandates;
• Search for solutions to pending and escalating situations;
• Understand, update and apply the relevant governance procedures and compliance rules for agency activities;
• Follow up on other activities and tasks assigned to you.
Education
National Diplomas and Advanced Certificates: Business, Commerce and Management Studies (Required)
Absa Group Limited (Absa) has forged a new way of getting things done, driven by bravery and passion, with the readiness to realise growth on the African continent and beyond.
We’re a truly African brand, inspired by the people we serve in Botswana, Ghana, Kenya, Mauritius, Mozambique, Seychelles, South Africa, Tanzania, Uganda, and Zambia. We also have representative offices in China, Namibia, Nigeria and the United States, as well as securities entities in the United Kingdom and the United States, along with technology support colleagues in the Czech Republic.
