CSB Bank

Branch Operations Manager| Mathura

CSB Bank  •  Mathura, IN (Onsite)  •  2 days ago
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Job Description

To manage branch operations through monitoring of operational activities, evaluation of service quality, adherence to regulatory and compliance requirements, and implementation of operational controls to ensure efficient service delivery and customer experience.

  • Run daily ops controls (cash, vault, ATM, locker, EOD and reconciliation)
  • Servicing Branch Customers and maintaining branch operation in-line with Audit Compliance requirements
  • Ensure accurate account opening/KYC with CKYC uploads and documentation quality
  • Track service metrics (TAT, FTR, complaints) and implement RCA‑based fixes
  • Prepare for audits/inspections; maintain records and resolve observations on time
  • Cross‑sell insurance/investments and activate digital banking for all new customers
  • Train frontline on process updates and compliance requirements
  • Inventory management of customer Deliverables and gold loan packets.

Experience: 3 to 9 years (branch ops)

Qualifications: Graduate; Banking certifications preferred

Certifications: Preferred - JAIIB/CAIIB

CSB Bank

About CSB Bank

CSB is a full service bank established in 1920 and headquartered in Thrissur, Kerala.

CSB has over 703 branches covering not just the district headquarters and large towns but also semi-urban and rural centers. Thanks to its unique origin and history, CSB is considered a household banking brand in Kerala.

CSB offers Retail, Wholesale and SME Banking services through its footprint of over 703 branches across the country serving over 2 million customers.

Industry
Finance & Insurance
Company Size
5,001-10,000 employees
Headquarters
Thrissur, IN
Year Founded
1920
Website
csb.co.in
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