Job Description

Sandvik Mining is looking for a Branch Operations Manager – Juneau, Alaska

The Branch Operations Manager in Juneau oversees all service delivery and operational activities with an emphasis on safety, adherence to quality standards, and ongoing enhancement of customer service. Responsibilities include managing Parts & Service functions such as field service, workshop operations, maintenance contracts, and additional services, as well as ensuring the proper upkeep of the Juneau branch facility. This position reports directly to the Business Line Manager for Parts & Services. Come explore a great opportunity as a Branch Operations Manager within Sandvik Mining – USA Sales Area!

Sandvik Mining is a business area within the Sandvik Group and a leading global supplier of equipment, tools, service, and technical solutions for the mining industry. The product offering covers rock drilling, rock cutting, rock crushing, loading and hauling and materials handling.

Main Responsibilities:

• Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.
• Health & safety standards and reporting compliance for the Tennessee operations
• Identifies and reports any unsafe work habits and hazards
• Ensure risk assessments are performed (“Take Five”) prior to each task.

MAIN RESPONSIBILITIES

• Complies with SMR safety policies and applicable government, customer, or industry regulations or requirements.
• Health & safety standards and reporting compliance for the Juneau operations.
• Identifies and reports any unsafe work habits and hazards.
• Ensure risk assessments are performed (“Take Five”) prior to each task.
• Responsible for the following branch functions:
  • Field services
  • Workshop
  • Maintenance contracts
• Develops and enhances the overall relationship with customers leading to constructive and profitable business partnerships.
• Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support.
• Prioritize customer's needs as escalated by the Account Manager.
• Ensures customer satisfaction within the area of primary responsibility.
• Contribute to the development of the long-term strategies for support and customer growth.
• Optimize field service and workshop utilization of resources.
• Continuously improve customers service levels, including quality of field service, parts availability, component repairs, and technical support.
• Responsible for cost control of all branch service functions and the branch's operating cost.
• Responsible for the P&L of the workshop and maintenance contracts.
• Optimize the turnaround time of component repairs at the branch.
• Maintenance and upkeep of the branch infrastructure.
• Develop highly skilled field service and workshop team.
• Set targets for the team members and measure performance accordingly.
• Develop high-performance, inclusive team.
• Ensure CRM & service systems compliance, including recording of labor.
• Manage work in progress (WIP) and meet job aging targets.

EXPERIENCE

• Experience working in service and business development
• At least five years’ experience in managing a team

EDUCATION

• Bachelor’s Degree in an Engineering or Business or similar is preferred

COMPETENCIES

• Strong knowledge of the industry
• Strong customer service focus
• High level of professionalism, honesty and integrity
• Ability to see the big picture yet focus on the detail
• Commercially astute with demonstrated business acumen
• Ability to assess and manage business risk
• Demonstrated leadership skills with the ability to motivate others to achieve outcomes
• Ability to lead and work as part of an integrated broad team
• Strong written and verbal communication skills
• Excellent listening skills

OTHER

Good understanding of financials and how to manage profit & loss

Benefits

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and a 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/career to the Branch Operations Manager position R0089537.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.