Bank of China (Hong Kong)

Branch Operation and Administration Manager

Bank of China (Hong Kong)  •  Hong Kong, HK (Onsite)  •  3 months ago
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Job Description

Responsibilities:

  • Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services
  • Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans
  • Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
  • Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork
  • Develop long-term banking relationships with customers, identify existing and prospective customers' needs of financial services,
  • Handle customers’ complaints, monitor the service quality and strive for continuous improvement
  • Monitor branch operation to ensure full compliance with the Bank's policies, related banking ordinances, and other regulatory requirements
  • Perform other duties as delegated and assigned by the management

Requirements:

  • Degree holder or above, with qualifications in IIQE & HKSI
  • At least 5 years relevant experience in banking, in which at least 1 year management experience;  
  • Strong organizational, analytical and problem solving skills
  • Sound knowledge of banking operations and related policies, legal and regulatory requirements
  • Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua
  • Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing
Bank of China (Hong Kong)

About Bank of China (Hong Kong)

Bank of China (Hong Kong) Limited (“BOCHK”) is a leading commercial banking group in Hong Kong with strong market positions in all major businesses. We have the most extensive local branch network and diverse service platforms in Hong Kong, including more than 190 branches, 280 automated banking centres, efficient e-channels of over 1,000 self-service machines, as well as Internet and Mobile Banking services. We offer a comprehensive range of financial, investment and wealth management services to personal, corporate and institutional customers. To implement the overseas development strategy of BOC Group, we strive to drive our regional development by expanding our business in the Southeast Asian region. Our branches and subsidiaries have been extended to Southeast Asian countries such as Thailand, Malaysia, Vietnam, the Philippines, Indonesia, Cambodia, Laos and Brunei, with the provision of professional and high-quality financial services to local customers. We will also expedite our development into a top-class, full- service and internationalised regional bank.

BOCHK is one of the three note-issuing banks and the sole clearing bank for Renminbi (“RMB”) business in Hong Kong. With our strong RMB franchise, we are the first choice of customers in this business.Through the deep collaboration with our parent bank, BOC, we provide a full range of high-quality crossborder services to multinationals, cross-border customers, mainland enterprises going global, central banks and super-sovereign organisations.

BOC Hong Kong (Holdings) Limited, BOCHK’s holding company, is one of the largest listed companies on the main board of the Stock Exchange of Hong Kong, with stock code “2388” and ADR OTC Symbol “BHKLY”.

Industry
Finance & Insurance
Company Size
1,001-5,000 employees
Headquarters
, HK
Year Founded
Unknown
Website
bochk.com
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