Career Directions Ltd

Branch Manager(Nairobi-Banking)

Career Directions Ltd  •  Nairobi, KE (Onsite)  •  2 months ago
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Job Description


Department:
Branch Operations

Level:
Manager

Location:
Nairobi

Positions
:1

Job Purpose
Lead
branch operations to achieve growth in deposits and lending, ensure
operational excellence, manage staff performance, and deliver superior
customer service while safeguarding branch assets and maintaining
regulatory compliance.

Key Responsibilities
Business Growth & Financial Management

  • Develop and implement branch growth plans (deposits & lending).

  • Achieve revenue, profitability, and collection targets.

  • Maximize income streams and prevent revenue leakage.

  • Prepare, monitor, and manage branch budgets and costs.

Operations & Compliance

  • Oversee daily branch operations including opening, closing, and security.

  • Ensure compliance with banking policies, procedures, and regulatory requirements.

  • Authorize transactions, vouchers, and accounts within approval limits.

  • Maintain safe custody of vaults, cash, loan documents, and records.

  • Submit accurate statutory and internal reports.

Customer Experience

  • Ensure high-quality customer service across all branch departments.

  • Build and maintain strong client relationships.

  • Resolve customer escalations and ensure service excellence.

People Leadership

  • Lead, supervise, coach, and develop branch staff.

  • Promote a culture of integrity, accountability, and teamwork.

Risk & Asset Protection

  • Safeguard branch assets and implement internal controls.

  • Act as joint custodian of vaults and cash.

  • Ensure compliance with audit, risk, and governance standards.


Requirements


Academic Qualifications

  • Bachelor’s Degree in a business-related field (Banking & Finance, Accounting, Economics, Business Administration/Management)

  • Master’s Degree is an added advantage.

  • Experience in trade finance, business development, and client relationship management is mandatory.

Experience

  • Minimum 10+ years in banking and currently in the banking industry.

  • Leadership or Management Training is an advantage.

  • Proven track record in branch performance, revenue growth, and staff management.

Skills & Knowledge

  • Bank operations and branch management

  • Credit and lending oversight

  • Budgeting and financial reporting

  • Customer service management

  • Public relations and stakeholder engagement

  • Personal Attributes

  • High integrity and ethical conduct

  • Excellent communication and interpersonal skills

  • Courteous, professional, and customer-focused

  • Strong decision-making and problem-solving abilities
Career Directions Ltd

About Career Directions Ltd

CDL is a proactive Human Resource Management consultancy firm specializing in Strategic Labour Force Outsourcing, Recruitment, Training, Payroll Processing and Total Human Resource Management. Since 2003, we have been a one-stop shop for all HR related queries and support in and around East Africa. We champion best practice in Human Resource while going the extra mile to proactively address workers needs in order to achieve optimum productivity & profitability.

Our Mission

To support and contribute to our partners success while improving the lives'​ of the community.

Our Vision

To be a partner of choice in providing quality manpower outsourcing solutions.

Our Core Values

1.Professionalism: Conducting our business in the most professional way

2.Respect: Giving due respect to self and others and maintain the environment of teamwork and growth.

3.Passion: To be passionate in all we do.

4.Integrity: To act with honesty and integrity without compromising the truth.

Industry
HR & Recruiting
Company Size
51-200 employees
Headquarters
Nairobi, KE
Year Founded
2003
Website
cdl.africa
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