To manage the branch and ensure acquisition of quality portfolio and customer profiling requirements as per bank’s established policies.
To identify the new business opportunities within the local trade boundaries through boarder market knowledge
Predict customer attrition ratio based on trend analysis and market dynamics by monitoring customer behavior to maintain it at the lower level.
Achieve high levels of customer satisfaction by defining roles &responsibilities & monitoring branch resources in order to consistently meet the set service delivery standards.
To consistently achieve acceptable risk rating by adhering to Bank operating and Credit polices and procedures and monitor expectations and facilitate accounting controls to minimize operational errors and losses out of customer acquisition.
Set job objectives and perform timely review to measure performance and identify staff development and training needs
To ensure clarify among staff and job competencies required to effective achieve business goals.
Identi
Interact with Product Development team to provide Feedback on the local market dynamics.
Interact with the credit
organization (collection, recovery, CIC) seeking approvals for policy deviation and recommending new expansion opportunities.
Work closely with the branch staff to ensure effective branch operations and service delivery fy and reward high performers and implement an effective retention program for critical staff
Disclaimer: Mashreq will never ask for your bank related information via phone call, SMS or email. We will also never contact you from a mobile number to resolve your query.
Welcome to the LinkedIn page of Mashreq. More than half a century old, we proudly think like a challenger, startup, and innovator in banking and finance, powered by a diverse and dynamic team who put customers first. Together, we pioneer key innovations and developments in banking and financial services. Our mandate? To help customers find their way to Rise Every Day, partnering with them through the highs and lows to help them reach their goals and unlock their unique vision of success. Join Mashreq and find your way to Rise Every Day.
